Review Time
I went on a Saturday evening with a friend , it was really nice atmosphere they even had a DJ and people playing the saxophone, food was spot on delicious and so was the cocktails it's 2 for 13£ all day which is also great and we was served by the lovely waitress Tanzie 🙂🙂🙂
Very disappointed with the portion size and all the chicken being burnt on top nearly all over the chicken. They forgot one of the portions of rice & peas plus it was cold. When ringing up the restaurant the customer service received was not good either. Contacted the delivery company and they only refunded the rice & peas when they should have replaced or refunded the whole meal.This costs us £60! Not impressed. Think twice if having a delivery from this restaurant 😕
Had an amazing time at Turtle Bay! The atmosphere was lively, the food was full of flavour, and the service was brilliant. A special shout-out to Ellie, who truly made the experience exceptional. She was friendly, attentive, and made us feel really welcome throughout our visit.Thanks, Ellie — you made the evening fantastic!
We've been regulars at the Sheffield restaurant for a couple of years now and have always enjoyed the food. We went yesterday - 15th November, and have to say what a let down the new menu was. You definitely get less food and the vegetarian options are terrible (we don't all like mushrooms) they were so good before the menu change.Sadly i don't think we'll be visiting as often which is such a shame as it's a fabulous place with a great atmosphere.Bring back the old menu!
I went to Turtle Bay in Ealing around 8:30 pm today. I waited five minutes at the door for a member of staff to take my order or offer me a table. However, no one was vigilant enough so in the end I had to go to the bar to order a takeaway. After ordering a curry mutton and rice I was told my order would take ten minutes which I acknowledged. During this time there were up to six members of staff behind the bar. Some were working the others standing around either talking to each other or just staring and looking around as opposed to approaching customers to see if they would like more drinks etc.I ended up waiting almost thirty minutes and I managed to find a manager to ask him about the delay. He asked me what I ordered and then went to investigate. After a couple of minutes he came back and informed me that a member of staff called Sia had given my order to a delivery driver. He was very apologetic and offered to give me a refund which he did as well as offer the same meal for free. This certainly made up for the error and poor service. However, it is clear that the quality of floor staff that they have needs improving and better staff training is a required in the future to prevent a similar scenario from reoccurring. This aside the managers are generally good and the food exceptional.
I did not like none of the food I payed £26 for fish and it was in a bucket of oil it was not grilled. Very nasty the peas and rice is very rubbery calliou was mixed up with something. That was not good at all. Please people don't waste your money very bad old dirty food. They need to FIRE the chef because he can not cook at all. Very bad cooking services that turtle bay give.
We have used Turtle Bay in the past many times and each time have had enough to eat for a decent price. The new menu they have introduced is very confusing when it comes to the sharing set menu. We ordered the classic and thought it'd cost £29.90 for the two of us. In fact when bill arrived we were surprised to see a charge of £59.80! The 9 assortiments of the classic added together would be around £63, saving you a mere £3? What'd be then the point of ordering such a costly menu when you may well pick smaller individual plates for much less?Either set a lower price for such a large dish or offer the sharing old one which you had for £33 but at least would feed two for half the cost!
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