Review Time
Went to Bristol branch and was not impressed. Diet cola was flat and tasted like soda water, half chicken was cold but parts were burnt due to grill being too hot. Garlic glaze was just cheap butter mixed with herbs & Garlic this was applied while cold to the chicken. Then they had the cheek to automatically add 10% to the bill. 2 stars given as music was good and sweet potato fries were nice
Went to Bristol branch and was not impressed. Diet cola was flat and tasted like soda water, half chicken was cold but parts were burnt due to grill being too hot. Garlic glaze was just cheap butter mixed with herbs & Garlic this was applied while cold to the chicken. Then they had the cheek to automatically add 10% to the bill. 2 stars given as music was good and sweet potato fries were nice
The staff were really nice. However the management of the place was subpar. I had the mango chicken for starters which came out cold. The batter was soggy. The main wasn’t anything to rave about. Our party had dishes missing and some had to wait 10 minutes for the other half of the meal to come out. This was turtle bay in Derby
We visited the Chelmsford restaurant yesterday. Our server was Tom and he is an asset to your company, first class service. Food was delicious too, no waste here. Our second visit, first to this branch. Will be back and hope Tom serves us again.Blue Light discount helps too.
Booked a table for myself and my partner for the valentines dining experience. This was our first time at Turtle Bay and will be our last too. Arrived at 8:00pm for dinner seated by a two seater right next to the door so constantly kept feeling the cold breeze when the door opened. Then one of the staff finally came to take our order at 8:25pm. Considering we were stuck in the corner everytime we tried to get the attention of any member of staff they would constantly be trying to change directions.Nothing came to us at all. It got to 8:52pm and a member of staff came over and introduced her selves to us saying she will be our waitress for the evening and that she will like to take our order. We informed her that we placed an order already but it’s taking longer than anticipated. She didn’t come back. It came to 9:10 and we complained to her and said we haven’t even had our drinks yet. Still no drinks, nothing.I was able to speak to the man that took our order and I just told him we would like to just cancel our order and leave because at this point it’s 9:15pm, we have had nothing come to us, not even drinks. Considering it’s valentines, this really ruined our evening as we were left with no food. Then around 9:25/26pm the starters came out but we advised the lady that we already requested to speak to the manager as we would like to leave and have been left for over 1 hour 25 mins with nothing. She apologised but ultimately the experience was unacceptable and probably the worst experience we have ever faced what so ever. We have heard negative stories from others and seen reviews but thought that at least the service would be excellent for Valentine’s Day but clearly that was not the case.
We booked a bottomless brunch for valnetines day. We expected ro be busy.But the lacknof organisation and flow was wild.We was seated on time after 15 mins are order was taken. We was told bar was busy and we woukd get likely 6 drinks in our time for the booking, ok.Half hour later no drink..my food was brought out. I had no cutlery . I ate my food and my husbands food was still not out By time I finished my food his came out still no drink.He finished his food still no drink. Nearly 1 hour in we was delivered our first drink.Adter we had eaten and food was hot. No water no nothing our mouths was on fire.We asked a server he said he wepukd check for us and never sis he wondered around we asked him again he said he would and he dis the same thing it was hilarious to watch him just not do it upon being asked twice One hour 45 mins later no secound drink we asked for hour bill. Half hour later bill arrivesPeople were walking out like us. The table next to us of 6 people had been there 2 hours and not even had a main meal ..and only 2 drinks.It was hurendous experience and we payed £50 for the pleasure of a hurendous experience.Being busy is one thing choosing to over book or not have responsible things in place to manage it at that height is discusting. I won't come in again because its clear profit far out ways the customers experience.There was no organisation, team working together was not there. Apart from one man who was amazing he had a strippy jumper on he wasn't our server but he was running around checking in and coukd see was picking up the slack off alot of the lazy staffAnd they were lazy because ive never seen servers during such a busy period wander around like its a Sunday when there were so many drinks that needed to be brought out that was just sat on the bar.Maybe if a team manger or a higher member of staff actually trained their servers to understand how to work a busy shift it woukd not have been like that.
We recently visited Turtle Bay Nottingham for their Valentine’s 2-for-£20 menu and the whole experience was genuinely outstanding from start to finish. We’d also received an email promotion offering two complimentary cocktails for booking before the 7th, which was a lovely extra touch.I’m disabled and use an electric wheelchair, and I can’t praise the team enough for how accommodating and thoughtful they were. We arrived earlier than our booking due to awful weather changing our plans, and nothing was too much trouble. Our booking was moved forward without any fuss, a suitable table was found straight away, and we were seated with smiles all round.Menus were brought over promptly, everything was clearly explained, and we were given table water. The table was set beautifully with a candle and even had dominoes to play, which added to the relaxed, fun vibe. The music and atmosphere were spot on, and the staff were incredibly friendly, helpful, and full of great banter. You could tell they genuinely enjoy what they do.We both ordered the same: sweetcorn fritters with mango molè to start, followed by the half rack of ribs in sweet rum sauce with mac and cheese and slaw. While we waited, our complimentary Sitri cocktails arrived and they were so refreshing and much bigger than expected. We then had Cokes with our meals, served in large bottles with ice and a slice of lime, which felt like a nice little touch.The food was absolutely out of this world. The fritters were beautifully crisp with a great hit of spice from the sauce. I’ve never been to the Caribbean, but for a moment it felt like I was there. And the ribs… wow. Crispy on the outside, melt-in-the-mouth tender as you got further in, with a sauce that was warming yet sweet. The mac and cheese was creamy, comforting, and honestly like a warm hug in a bowl. Every part of the meal felt indulgent and full of flavour.The value was fantastic too. £20 for two courses for two people, with just an extra £4 each for the ribs, plus drinks. For the quality, portions, atmosphere, and service, that’s amazing value for money.I genuinely can’t fault this place. It’s not our first visit and it definitely won’t be our last. Whether you’re going for food and drinks or just popping in for cocktails at the bar, you’ll leave smiling, well-fed, and in a great mood. A solid 10/10 from us.
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Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!
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