Review Time
Pre - booked a group table for drinks only for a birthday celebration,turned up on time, ordered drinks only to be told no cash accepted 😭. We had not been informed of this prior to arriving,despite booking the table weeks in advance, and all of us barring one had brought cash, also no signs informing patrons of this new policy.Spoke to the manager who was very obliging and respectful,and stated it was a brand new policy and had been introduced in the last few days. So decided to take it up wih head office, and received possibly the worse response to a complaint I have encountered. No addressing the issues raised just, a thank you for bringing the matter to our attention.!! They need to do better!
Leicester venue ordered full rack of ribs received just over half rack. looked like they cut off 4 ribs and offer them in the starters section.Server was great and offered another food option so no issues with that. Food tasted good.
Visited turtle bay Exeter and the service was terrible even from the 2 managers and they didn't clear the tables despite asking several times and said they were busy. Had to wipe my own table. What a shame as cocktails are good!
Staff were lovely Blackpool branch especially Mia. The Trinity chicken couldn't eat. The rice with peas had no peas. The replacement salmon however was good but not spicy. The burger was delicious. Not enough fries. Cocktails served in small tumbler. Won't be back.
We went for a bottomless brunch at the Leicester branch this evening at 5pm with 8 people and were met with poor service and management. We received 2 rounds of drinks within one hour (which is not an exaggeration unfortunately) and when we talked to a waiter he told us to order “easier” cocktails so that they would be made faster. Since the price has been raised from just over £30 to £40.80 we would expect the same level if not better service as it was when we’ve come previously. We waited to see if the service would improve however it did not, we had to usher waiters over to order our food and more drinks as they would constantly walk past us even when it was clear we had finished all drinks on the table. When we talked to the manager (keiran) and asked for a simple fix of an extra 20-30mins on our 2 hour time he said that was impossible and illegal, and then said all he could do was take £20 off our whole bill which was just about £2 off of everyone’s bottomless. We obviously disputed this as usually you get AT LEAST 5 rounds in an hour, to which he replied saying since the menu change they prioritise spending their time with their tables and mixing drinks which is a joke as it’s still marketed on the menu and website as BOTTOMLESS and UNLIMITED. After we complained to the highest management there (who was named Kieran) one of our guests heard him unprofessionally complaining to the other staff saying “don’t worry they’ll be gone in 20 minutes” as if we’d asked something completely crazy other than better service from them. We all paid £38 each, and when we asked for the managers name we were told to ask him personally, so we went to ask him and he went and hid upstairs until we had to follow him and ask before we left. We are very dissatisfied and disappointed as we have had better bottomless service from places that have charged £25 for 2 hours.
Just been to Broadway Bristol fora show and thought we would grab some food at turtle bay.Fab selection of food and incredible prices and quality for cocktails.A beautiful waitress called Evie served us.She was polite, efficient, and funny.Will certainly come back
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Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!
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