Review Time
I recently had some windows replaced on the front of my house, this being the second time I have used this company. Great products, professionally installed, reasonably priced and they look great. I would recommend this company if you don’t want the hard sell tactics often used by some of the bigger double glazing firms.
TWC did an amazing job installing our new patio & composite front doors & made a good job of making good all the plasterwork after taking out the old doors. I would thoroughly recommend them & they made a first class job.
Everyone whom I have connected with at TWC have been great, from the initial Sales guy, to the agent, the Customer Service support & the Guys themselves coming in to do the windows (Arlo & Luke)They have all been very professional, helpful and friendly. I recently had to call someone out as one of the windows was sticking when trying to open. I had an appointment booked within the next few days & it was fixed. I went for finance to pay for the windows, this was clearly explained by Jeremy. Would definitely recommend TWC!
A year ago I had windows fitted (Nov 2024) the fitting went smoothly apart from French doors I wanted installed, which was a major job and there were a few problems which was eventually solved but it did take several months, which was due in part to lack of communication between departments. The installation as a whole even with the problems we had I’m more than pleased with, the windows are beautiful and the guys who fitted them were great. BUT one thing stands out for me, the company lets itself down with their internal communication all the staff are more than friendly but problems and requests never seem to get to the correct person or, doesn’t get passed on at all or, said person doesn’t see them,or act on them not really sure, you get plenty of apologies and we do get there in the end but it takes a long time, also it would be nice to have a verification text or message to let you know if and when they will arrive like most companies do and not for me to have to ring and find out. If they could just get that sorted it would be a 5 star from me.
We requested a quote from TWC, a salesman visited, he looked at our windows & said “you have condensation because your windows are S#%T, they don’t fit wall to wall like ours do, you pay cheap you get cheap” he said their windows fit brick to brick & the 5-10mm gap is taken up inside the frame, he offered us a Yale alarm system for free which will be installed, demonstrated & someone will talk us through the users guide, so long as we agree to buy there & then, we did, a few days later the company surveyor visited, measured up & when I said about the brick to brick windows he looked confused, I explained the conversation with the sales guy & he said he would take it up with him because he was talking rubbish, We had all our windows & doors replaced in Dec 2024, (completed on 18th dec & paid in full on the day) the alarm came as part of all the windows & doors, I asked the fitters if they was setting it up & demonstrating it, he replied “ I ain’t got a clue how it works mate, we just got the batteries to the sensors” after a few days we had paint falling off of our composite door, it was hard to close, & we had water on the inside when it rained, (zoom in on photos, there is a puddle) the French doors squeak, a window was almost impossible to turn the handle & the alarm was still not working, I called into the showroom between Christmas & the new year to explain the issue only to be told “with respect mate, it’s cold & you have obviously turned the heating up, any window & door will have some condensation after a couple of years” I rudely explained it was under 2 weeks & he should listen to the customer before mouthing off, I showed him pictures & videos & he agreed it was wrong, he filled a form in & said I will hear back in a few days, 15th January I called to chase my complaint, no one knew about it, a lady called Sue listened, requested photos & said it would be sorted, the same fitter arrived & changed the handle, he said the window should loosen up after use, I asked if the door leak has been solved & he replied “your guess is as good as mine, if it still leaks give us a call & I will put more sealant in”!!! move forward to 22nd Feb & I emailed because we couldn’t lock the door, on 24th February after numerous calls & emails & I receive a call from Louise, I explain that the door still has paint falling off, it still leaks, & the French doors still squeak, Louise claims she has just heard about this complaint, although she was copied in on the complaint in January, she advised me that the complaint wasn’t being dealt with because Sue couldn’t open the email with the photos so she has done nothing with it, So she will take the complaint on, very quickly we had a new door slab delivered & we asked the fitter if he was there to fix the other faults, he said “I have no idea what faults you have, I have been told to fit a door slab” we still have to slam the door to close it, however it now locks, the French doors still squeak but I am sure buying a bulk supply of oil will help cure this, the door still leaks so we have decided to stick with a tiled floor so we can mop it up, whilst I feel you are at risk of receiving poor service from lots of companies, TWC are all friendly & polite until you pay them, then it’s you against the company, I have learnt my lesson & as a direct result advised my neighbour not to use them & invited them over to see the shoddy workmanship & show the emails proving they are a company that just don’t care about after sales, thankfully they will not use TWC & have had another company agree to do her windows & doors,At no point has anyone taken responsibility for the issues, no one has come out to see if we are happy, & no one has offered any kind of compensation, definitely a company worth avoiding at all costs
We had a door and frame fitted. The work was carried out on the agreed date efficiently and carefully by the fitter. We are very pleased with our new door. We had agreed to have a thumb lock fitted on the inside but the door came with key operation on both the outside and inside initially. This was remedied the following day with the fitting of a new lock and new keys were supplied. The door fitter showed us how to lock and unlock the door as it replaced a wooden door with a Yale lock.
Amazing experience from initial consultation to the end product, many thanks to Delroy and Taff for your help at the onset and Shaun the surveyor, and to the experienced fitters who were speedy and efficient in every way, good job done.
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
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