Review Time
Paul Young provided an absolutely outstanding service when arranging and selling a new back door for my dad. My dad is over the moon with the new door — the quality is excellent, and it has made such a difference to his home. Paul kept everything running smoothly and ensured all our questions were answered, which gave us real confidence throughout.I wouldn’t hesitate to recommend Paul Young to anyone looking for great service and top-quality products. A genuine 5-star experience!
The whole team at TWC have been great. Got a new front door and I am very happy with the actual product itself. It’s massively improved the look and feels premium. Particular shout outs to Nico who did the fitting. Really nice guy and did a great job and went above and beyond. And also Steve and Amanda who assisted with the design and purchase etc. All very friendly and helpful. Overall very chuffed and can recommend. Thanks!
James Keywood, who installed my new door on 7 January, was excellent. He was polite, professional, and thorough. When he returned to address a couple of issues, and made the necessary adjustments so it sealed properly. I had full confidence in his workmanship.Unfortunately, the company’s overall handling of the job showed a serious lack of basic business organisation and communication. I was told installation would be around four weeks after the survey, which influenced my decision to proceed. In reality, the door was not ordered until I chased the company after seven weeks, resulting in further delay.I was given an installation date but no arrival time, and when the door was finally fitted the door number had been missed and had to be ordered and fitted later. Email communication throughout was poor, lacking clarity, consistency, and basic professional courtesy.These issues were not the installer’s fault. James is a credit to the company. However, the absence of clear processes and effective communication significantly undermined the customer experience. While the door itself is well made and well fitted, I did not expect to wait three months. I will not be using TWC again.
We recently had a new roof fitted for our conservatory. Our experience with TWC has been excellent. In particular, Simon and John were outstanding removing the old roof and fitting the new one; they worked tirelessly to ensure we were left water-tight in the depths of a wet January. They were always friendly and polite, and worked extremely hard to get the job done, and to a high standard. Other staff of note, were Mark the plasterer, who did an excellent job and Cam, who came along at the end of the job to clean up and check everything over. Cam worked tirelessly to get the project finished and even spotted a small scratch on the inside of one of the windows, which we hadn't even noticed; he reported this back and a replacement was arranged. All staff were polite and courteous and respectful of our home. We are very happy with the work completed.
Claim your business profile now and gain access to all features and respond to customer reviews.
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
midnight-muse.fr
www.gqworktops.com
qfixappliance.com
toughtools.co.uk
wash-water.uk
purefilters.ca
odcglass.co.uk
silverlinepool.com
protectagainst.com
amsfireplace.com