Review Time
Highly recommend these guys. Worked exceptionally hard building my conservatory and even in the rain they turned up. Can’t fault their work at all. Really friendly and good to talk to. Any questions I had, they were happy to answer. 10/10 guys. Well done
We’ve just had two of our bedroom windows replaced by Mark from TWC. He did an excellent job. I’ve just spoken to Adam and confirmed that TWC have now replaced our kitchen, lounge, bedroom and bathroom windows, our front door and side panel AND our patio doors. That should tell you how much faith and confidence we have in TWC. They are a company that we fully support and recommend.
We had great experience with TWC from start to finish.They were always there to answer any queries and make sure we are 100% happy with the product and installation.Always polite and respond quickly. We love our new front door and haven’t had any issues so far.
After overcoming some technical challenges, the door was successfully fitted with a professional touch, followed by a courtesy call to confirm everything was satisfactory. They are committed to selling in a more polite and friendly manner.James, the fitter, demonstrated exceptional professionalism—he was clean, tidy, and clearly skilled at his craft.
Very happy with how Clive and Jayden completed the change of our conservatory roof, all went very smooth, they performed the change over very professionally, many thanks Clive and Jayden your professionalism and work ethic’s was very much appreciated.😊
My orangery roof lantern seals have failed and leak heavily when it rains. The orangery was installed in 2022 by the previous property owners with a supposed 10 year guarantee. According to TWC, this so-called ‘guarantee’ is apparently not transferable to me as the new owner, even though the installation has failed in less than three years. You might think that a reputable company would want to stand by the quality of their products and installation but apparently not in this case. I’ve rung several times in recent weeks and emailed via the website and never received the promised call back, much less a resolution of the issue. I’ve asked for a copy of the original contract showing any exclusions, again, nothing. TWC did originally agree back in April 2025 to come and take a look with no promise of resolution but sadly I had to cancel that appointment due to dealing with a cancer diagnosis, of which the company are aware. Since then, all of my enquiries have been totally ignored. —————————In response to TWC’s reply: I wouldn’t know what is or is not in the terms and conditions as, despite asking to see a copy of them on numerous occasions, my request has been completely ignored.It’s my understanding that many reputable companies will honour their guarantees irrespective of a change in property ownership.
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
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