Review Time
I’ve generally had good experience with Twojeys. Over the last 2 years I’ve ordered from America and despite all the other negative reviews, I’ve gotten quality and affordable jewelry, and surprisingly always received my order quickly within a week or two. Their jewelry has never broken and looks great.
Only complaint which has stopped me from being a returning customer recently is I wish they would go back to making gold items. 2 years ago majority of the jewelry had the option of gold or sterling silver, and had much more variety. There were many items that I once wanted to purchase but got discontinued, and overtime gold items just got less and less sorted out all while the jewelry got more expensive which could maybe be accredited to everyone reporting the poor quality.
I just wish they would make more gold jewelry like they did a few years back, making their jewelry actually have variety again.
I’ve generally had good experience with Twojeys. Over the last 2 years I’ve ordered from America and despite all the other negative reviews, I’ve gotten quality and affordable jewelry, and surprisingly always received my order quickly within a week or two. Their jewelry has never broken and looks great. Only complaint which has stopped me from being a returning customer recently is I wish they would go back to making gold items. 2 years ago majority of the jewelry had the option of gold or sterling silver, and had much more variety. There were many items that I once wanted to purchase but got discontinued, and overtime gold items just got less and less sorted out all while the jewelry got more expensive which could maybe be accredited to everyone reporting the poor quality. I just wish they would make more gold jewelry like they did a few years back, making their jewelry actually have variety again.
I have ordered a product 3 weeks ago, and despite the website saying "We are committed to preparing all orders received by 10 am (CET) on the next business day", I have not yet received any news of my order or when it's shipping. I emailed customer support but got no response. I live in the EU so shipping is supposed to take 2-4 days, I get it might be more with holidays, but customer support is terrible at this point.
It's the worst brand I have ever ordered from. It will soon be 3 weeks since I placed an order on their website and I still haven't receive it. The customer service is really bad, it feels like they're just trying to avoid helping you.I'm never ordering again and I strongly advise you to stay away from this website.
No response regarding return / withdrawalI contacted TwoJeys multiple times regarding the withdrawal of my order within the legal withdrawal period.Unfortunately, I have not received any response so far, and the returns portal shows a system issue that prevents me from completing the return for all items.I am simply looking for assistance on how to proceed with the return, but despite several attempts, I have not heard back yet.I hope this can be resolved soon.
I ordered a Christmas present on the 10th December and paid way above average on delivery so I presumed it would arrive on time I couldn’t track it on their site had to download an app emailed them and only got one back on Christmas Eve saying that the delivery company lost it I could prefer it again or a refund but I was left with no gift for my son I emailed them back half an hour later and no response what so ever!!
bad quality and bad customer service. the necklace i bought (sterling silver) broke after 2 weeks. there was no strong force involved.. Talked to the customer service about it and received a gift card was happy to receive a gift card about the price of the necklace. then the shitshow began:the replacement necklace wasnt send out for 10 days until I asked about it. 4 days later they told me, that they took more orders than they had necklaces and refunded me the 10 bucks i paid on top of the gift card. now I was trying to work out a solution and the customer service just stopped answering me. Result: my money is gone and my girl has a broken necklace. lovely company..
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TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe.
A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.See more
