twowombats.com

5
5 Based on 145 reviews

With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches....

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Average Rating

5

/
5

145 Reviews

5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

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Mark Allott
Best customer service i have had in a long time

Had an issue with an order and they sorted it out. Good communication every step of the way to getting the issue sorted.

5
Date of experience: Dec 30, 2025
Jason
Great & quick customer service

Great & quick customer service. Highly recommend!

5
Date of experience: Dec 24, 2025
Sam Bear
Two wombats are always reliable and…

Two wombats are always reliable and provide exemplary customer service!

5
Date of experience: Dec 24, 2025
Rich Moore
Excellent service

5
Date of experience: Dec 24, 2025
customer
Really good

Really good . Good customer care. Sorted my problem with order. I really appericate it.

5
Date of experience: Dec 20, 2025
Quincy Sproul
Had a small problem with my order

Had a small problem with my order. I contacted support on the weekend and had very helpful correspondence with Lee. He helped resolve the problem (over the weekend), and made sure to go beyond basic customer service. Will continue to shop at this store due to this.

5
Date of experience: Dec 20, 2025
Matthew Hayes
Good price even better communication

Awesome thing is i made a mistake On a Sunday made a request to ammend order from 3mg to 6mg and they utilise ai and this halted the order and assured me human eyes would see it Monday.Well humans make mistakes and they sent me the 3mg and 6mg by mistakeObviously the product is already cheap as chips and they kindly sent me a pre paid tag to send them back (they asked very kindly) even sweetening the deal with some free cans on my next orderIn the spirit of Christmas I agreed as so far the service has been flawlessI anticipate spending a fair bit here over the years as Any true snusser will know, I ain't stopping baby.. So off to a really good startZyns in the post with evri and will be dropped to shop across the road.. all free delivery with oodles of optionsI couldnt be happier 😌 Very cheap, very communicativeRecommended by a friend and don't anticipate any problems. Even if there are... id bet my left one they sort it pronto

5
Date of experience: Dec 09, 2025
Dan Howe
Extremely helpful service

Extremely helpful service, my order was lost and delayed through no fault of the company, Lee was apologetic even when he didn’t need to be and quickly replaced the order with upgraded shipping. Would highly recommend as they go above and beyond for their customers.

5
Date of experience: Dec 02, 2025
Amanda ferguson
Delighted This company has gone above…

Delighted This company has gone above and beyond for me , when Royal Mail lost my parcel . Twowombats replaced my order . With extra tins , keeping me informed all the time . Thank you very much .

5
Date of experience: Nov 27, 2025
Sean Forder
Lee was fantastic in helping with a…

Lee was fantastic in helping with a missing delivery , I’ve been using these guys for about 2 years and always had 100% service and there prices and products are the best to be found ! And I’ve searched around!Thanks for everything Two WombatsSean

5
Date of experience: Nov 25, 2025

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