twowombats.com

5
5 Based on 145 reviews

With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

5

/
5

145 Reviews

5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Filtered Reviews

Filter Reviews

Review Time

Rob Lavender
Great Staff and Easy customer focused company

Great company website is easy to navigate and has a wide range of brands of nicotine pouches and there is always a deal to be had! The customer services is spot on and always there to help regardless I would like to mention Lee from customer services who is professional and courteous! Will always shop with this company as the deals beat any shops prices 10 fold!

5
Date of experience: Jan 14, 2026
Bruno
Two Wombats are great!

Two Wombats are great, the prices are unmatched, the loyalty program is useful to try new products, and the support team are always quick and helpful.

5
Date of experience: Jan 12, 2026
Harry Hook
Great products at great price

Great products at great price. This is now my go to supplier for all things nicotine. A special mention to Lee for helping me with my first order. Thank you all @ two wombats. 10/10

5
Date of experience: Jan 10, 2026
Jane Christine Juuhl Fjaeresta
Very good customer service in terms of…

Very good customer service in terms of quick response and understanding about my experience with not receiving my order. They quickly resolved it with sending out a new order

5
Date of experience: Jan 10, 2026
Will Jenkins
Great company

Used Two Wombats several times to order nicotine pouches, very easy to use and good value compared to local shops. I did receive 1 wrong order which was rectified straight away. Love the fact you get free tubs with every order

5
Date of experience: Jan 08, 2026
Daniel Hume
Incredible team & experience

Incredible team. Had an issue with one of my orders. It was unclear whether it was my mistake or theirs. However, there was no question. They just provided a solution and it was sorted. I really appreciate this high level of customer service, and as a result they now have my trust and future business.

5
Date of experience: Jan 05, 2026
John H
Great communication and support from…

Great communication and support from Lee at TwoWombats after the courier lost the package. Excellent aftercare support!

5
Date of experience: Jan 05, 2026
Khaled Fashtake
Excellent service and responsiveness to…

Excellent service and responsiveness to the request. Thank you.

5
Date of experience: Jan 03, 2026
Carl Pinfield
I put the wrong address

I put the wrong address, so my parcel wasn't delivered. It was returned. I contacted TW and without any problems they dispatched another one which, with the correct address, was delivered promptly. Thanks Lee

5
Date of experience: Jan 02, 2026
Jacquie
Outstanding Customer Service

Quick response times to queries, deliveries on time with no issues, great product with cute little sweets and free samples, not to mention all the freebies you build up through repeat custom, but most importantly… Outstanding customer service! Unfortunately don’t experience it much anymore these days, a lot of companies could learn from these guys, this is how you keep your loyal customers and ensure repeat custom. I wouldn’t shop anywhere else.

5
Date of experience: Jan 01, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More