Review Time
I got my car insurance cover through Udrive yesterday over a call - their team was incredibly helpful and professional. The cover is comprehensive, with clear terms and great value for money. Highly recommend!
Awful. READ OTHER LOW RATED REVIEWS WITH SIMILAR ISSUES. Trying to arrange insurance, they gave us a quote then, ON THEIR ADVICE, we adjusted our requirements. They wouldn't then give us a revised quote until we provided validation (copies of all driving licenses etc). Time consuming when no guarantee we would proceed - depending on price. Why they could not offer a non binding quote again with validation to follow, as they had already done, is beyond me.
This was on a very bad phone line, with many requests from us to repeat what they had said and, no doubt, bits missed. We then said "cancel request - too much hassle" and find we are charged £45 for cancelling a policy we didn't know we had committed too. They take your money immediately based on the initial quote - then the refund takes 46 days to be paid back (less the £45). Lesson - do NOT give them your card details until 100% certain you are going ahead.
Still likely to go to the Ombudsman
I had a very disappointing experience with Udrivecover.I raised a serious issue regarding how my case was handled, but the company continues to refuse any responsibility. Yesterday I received an email stating that everything was “in order” and that nothing was incorrect on their side, despite the concerns and evidence I provided.What is most worrying is that I felt my situation was not handled fairly, and at one point it seemed that my status as a non-British customer was used in a way that felt inappropriate and unacceptable.I expected a proper investigation, transparency, and professional customer service. Instead, my complaint has been dismissed without resolution, which has caused unnecessary stress and loss of trust.I hope Udrivecover reviews how they handle customer complaints and ensures that all customers are treated equally and in accordance with the law.
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U Drive Cover specialises in insurance for performance cars, imported cars, drivers with penalty points and more. Call now for a quote
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