Review Time
I had a frustrating experience. I ordered a men's size 10 shoe for my son, but they were smaller than a women's size 8. I had to pay for the return, and they only issued a partial refund. I'm out about $40 for incorrectly sent shoes. I've emailed the support team three times this week without any response. The service has been terrible, and I would not recommend ordering from this platform.
Extremely disappointing experience. I ordered a men's size 10 shoe for my son, but they turned out to be smaller than a women's size 8. I had to cover the return shipping, and then they only provided a partial refund. I'm out around $40 for shoes that were delivered incorrectly. I've contacted the customer support team three times this week with no response. Terrible service, and I would not recommend ordering from this platform.
Beware of this company - they accepted payment at the advertised price, then canceled the order three days later. Once they accept payment, they are obligated to fulfill the order. I have attempted to raise a complaint, but they are unresponsive. I have contacted a consumer rights organization and will pursue this matter to the end based on principle.
Warning to all buyers: Very poor quality materials and stitching, inconsistent sizing, and no support whatsoever. Their policy seems to be “once you buy, it’s your problem.” Clearance items are final sale, with no exchanges or returns. Think carefully before making a purchase!
Please avoid this company. They sent the wrong items and kept my money, pretending it was a gift card. The problem is they don't cash it and use this as an excuse for every negative review they receive. I've been waiting over a year for my money back, and I doubt they will ever return it.
I purchased a pair of boots here a few months ago, and since then, the stitching has come apart, leaving a large hole. I contacted the company for assistance, but they refused, stating their coverage period was only 30 days. This is ridiculous, as consumer protection laws cover all purchases for a year. I will never buy from this company again.
I bought boots delivered on June 1st and contacted the company on August 7th (36 days later) because the heels were coming apart. I provided photos, but they responded that I was outside their 30-day refund/replacement period. DO NOT PURCHASE FROM THIS COMPANY; their products are not fit for purpose!
Poor customer service and ill-fitting products. Despite informing the company about incorrect sizing, customer service provided a generic response. These products are inaccurately sized, and they will not fit properly; they are at least two sizes off, and according to them, there is no option for refunds.
I ordered a pair of slippers listed as 'Original.' What I received was not the same product — it was branded differently, lacked proper branding, and felt entirely synthetic. This is a classic bait-and-switch tactic. Upon requesting a refund, they stalled by asking for irrelevant photos and only agreed after I escalated the issue. Even then, my refund was delayed despite returning the item. Be cautious: They may try to charge for return shipping, which is illegal under consumer law if the product was misrepresented.
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