Review Time
My kettle stopped working 2 1/2 years after purchase. Covered by a 3 year warranty I contacted Russell Hobbs by phone, submitted a short video showing the condition of the item and a copy of my receipt and was quickly supplied with a replacement.The process was straight forward and handled efficiently and courteously.
Disappointingly when I invoked my guarantee for a broken product it took a long time to resolve (more than 3 weeks) and I was asked lots of questions and sometimes the same questions more than once.Then when I finally get a replacement, I am told my original guarantee stands and I can not start it again so I wonder what will happen if I get 2 years down the line and the same issue occurs. No guarantee and no further replacement.
Russell Hobbs Eden 2 slice toaster is possibly the best toaster I’ve ever owned. Most toasters just brown a part or the centre of the bread or doesn’t brown it evenly. This browns the entire surface which is something I’ve never seen in a toaster. I’d highly recommend it.
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Russell Hobbs is a British manufacturer of household appliances.
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