uk.russellhobbs.com

3.9
3.9 Based on 41 reviews

Russell Hobbs is a British manufacturer of household appliances....

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Average Rating

3.9

/
5

41 Reviews

5 Star
64%
4 Star
2%
3 Star
7%
2 Star
7%
1 Star
20%

Filtered Reviews

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Review Time

customer
Replacement of a faulty kettle

My kettle stopped working 2 1/2 years after purchase. Covered by a 3 year warranty I contacted Russell Hobbs by phone, submitted a short video showing the condition of the item and a copy of my receipt and was quickly supplied with a replacement.The process was straight forward and handled efficiently and courteously.

5
Date of experience: Dec 04, 2025
S.A Naeemi
Was very effective

Was very effective, professional and fast service. Thanks

5
Date of experience: Dec 04, 2025
Great customer service

My kettle stopped working and Russell Hobbs are sending me a replacement. They have been very efficient and I am pleased with the service I’ve received.

5
Date of experience: Dec 03, 2025
Linda
Disappointing

Disappointingly when I invoked my guarantee for a broken product it took a long time to resolve (more than 3 weeks) and I was asked lots of questions and sometimes the same questions more than once.Then when I finally get a replacement, I am told my original guarantee stands and I can not start it again so I wonder what will happen if I get 2 years down the line and the same issue occurs. No guarantee and no further replacement.

3
Date of experience: Nov 24, 2025
nicky
Russell Hobbs Eden 2 slice toaster is…

Russell Hobbs Eden 2 slice toaster is possibly the best toaster I’ve ever owned. Most toasters just brown a part or the centre of the bread or doesn’t brown it evenly. This browns the entire surface which is something I’ve never seen in a toaster. I’d highly recommend it.

5
Date of experience: Nov 15, 2025

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