Review Time
NewSince its take over its an absolute mess, the booking system, the customer service and finally the astronomical charges they use. I would avoid using this platform 1. For advertising your van / lodge and 2. Avoid booking a van or lodge …More
Holiday booked in a pet friendly caravan. Gets a whats app from owner who advises I have to hide my dogs in the car. It I cancel I'm charged £103 cancellation fee this is within and hour of booking a holiday in May What kind of scam is this? I've been caravaning for years and never had such issues. Its pet friendly or it isn't. Careful they will want you to hide your kids next. This was booked on caravans for hire and they want to charge the fee.
Terrible customer service ever since Sykes Cottages took overThey have lost hundreds of listings ever since the take over around October last yearThey treat owners with complete disrespect, the customer service is appalling, you have no control over your bookings now like on the previous system, nothing works, they don’t respond to messages, don’t return phone calls and taken control of pricing.No wonder they have lost a significant number of caravan listingsDO NOT DEAL WITH THIS COMPANY. AVOID AVOID AVOID.I’m clearly not alone, just read some of the other owners reviews, and it’s all since Sykes took over! Shocking company, shocking service, shocking system.I’ve removed all my listing. Use Airbnb instead, much better customer service, full control and they actually reply to messages!
Booked a holiday for next year and paid a deposit with this company only to have it cancelled within 2 weeks so I contacted them with an alternative property on the same site which they transferred all our payments and dates over to it. Only to have it cancelled again within a month when I asked why they told me the owners wanted to put the prices up so our booking was cancelled which I think.is bang out of order. If you have booked and paid your deposit its like a contract and should be honoured. Greedy owners and shame on uk caravans 4 hire for letting them do it will not be recommending them. To avoid disappointment do not book with this site
I am a caravan owner who used to rent through ukcaravans4hire. Sykes cottages have now taken over and everything has gone down hill drastically. Towards the back end of 2025 they changed the ukcaravans4hire website and took complete control of our pricing. Before we as owners set the price we wanted per break, now Skyes set this and we can't control it. This means that the pricing has gone extremely expensive and coincidently since this change I have not received 1 booking! Through the same period in previous years before this change I always received bookings. Ultimately the prices they set are considerably more than booking directly through Haven. I have now cancelled my listing which is a shame as I had many good years before this change. The website also now lacks basic options, it's gone back in time and like the website was designed by a complete novice. Such as the filters, you can search by specific park, but then you can't search the specific dates that you want or filter lowest to highest as it then defaults to the county. To search for specific dates you have to search by area/county and not by specific park. I am not surprised why there's no bookings. It's as if someone has specifically done this to ruin the site!!!
Booked a caravan for April 2026.. Owner then contacted me a day later wanting to increase the price by £250. Contacted caravans 4 hire had no response as to they will investigate. No further response. Have now lost my money and the owners are now in pocket. Beware they are letting scammers advertise on this site and doing nothing to address it!!!
As an owner the transition to Sykes has been a disaster. The website is poor. Options are limited. Sykes has sought to take control of what owners can do with the listings.I read many comments here from owners and guests and sympathise with them all. As an owner I had to hide all availability as soon as the transition happened as I could not control the availability calendar which had not transitioned the existing availability calendar correctly to the new platform.That itself proved to be very painful and difficult.I did manage to reach Sykes and continue to await a return call from them to resolve a number of issues - none received after a month of waiting.I have since sent a message requesting to be delisted. This is being ignored.We are still trying to take our caravan details off the new Sykes website but cannot get a response from them. fortunately we have managed to hide it from view to avoid double booking requests.The transition has been very badly managed. The website has very limited administrative capability. In fact Sykes have sought to take a lot of control away from owners. I understand many are disappointed and frustrated with the new site.Sykes are also seeking to take a lot of control away from owners and dictate how owners control their listings and pricing etc..The UKcaravans4hire Company that sold their company seem to have abandoned caravan owners.It is saddening to read the bad experience guests have had booking through the new Sykes platform. There are other sites to book through which provide a much better direct owner experience for guests. I recommend contact through those sites.
Do NOT book through them. If I could give them negative stars I would. Before the Sykes takeover everything was great, but the way they now treat owners is terrible. The platform to manage your listing is shocking, it’s so bad that you cannot manage the listing yourself. Everything is done through them when they be bothered to answer the phone or respond to messages. Awful is an understatement.
When we arrived at our accommodation there was no key code, no directions to the accommodation, nothing. Contacted the out of hours who answered after 30 mins who said they didn’t have any of the details for how to get into the property on file and couldn’t get hold of the owner. Was told to give it an hour and if contact hadn’t been made to call them back before they closed. Called back an hour before they were due to close to have no one answer the phone.The emergency number didn’t work.Then had to book into a hotel as we were stranded with 2 young children and a dog at night. Contacted them the next day to try and organise somewhere else to stay to be given options that didn’t match anything we needed and even got offered no pet accommodation.They couldn’t have given less of a damn if they had tried.I had to ask for a refund and had 2 very upset children. Found somewhere else to stay but are very much out of pocket now and not even a proper reply to my complaint apart from we have refunded you.Not impressed in the slightest and caused much stress at a time when we were trying to get away to get away from stress!
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