Review Time
AVOID AT ALL COSTS!!Wouldnt even give 1 star if didn't have to! Made a booking at the weekend for today (24th Oct) paid in full received the confirmation which stated to contact the owner for key. This is when we realised there was no info on the owner. After a rigmarole I eventually got through to Uk Caravans and explained, they said they would email owner, after still no contact from owner rang again Tuesday, lady left vmail an re emailed, still nothing, rang Wed, put through to Sykes was told the Owners were Verified, been with UKCaravans for a few years and do not have to give any info until an 1hr before check in. Explained I understand that but would be common courtesy to at least drop us an email to reassure us it wasn't a scam, said we would wait but if any problems come today then I would take things further as I have been ringing for days with my concerns. Yesterday at 15.53 we receive an email from UKCaravans to inform us that our holiday has been cancelled due to the dates now being unavailable! Sent my husband alternative accommodation links (as if we would even book through them again!) Yet when rang for refund this morning the refund had already been processed. When you ring your on hold trying to get through for at least 20mins at a time, Whatsapp that they advertise on their site is non exsistant I had to google one for Sykes and they dont even open them let alone reply absolute sham of a company and will never use again.
Caravan booked via these people/sykes cottages (related company)Booked for Mon 27th and received an email on Thurs 23rdevening cancelling this. Disappointing as I had chased up the week before where to collect keys, then on the Mon to be told leave it until Thurs 3 days before we were due to arrive we should be contacted (I did get a little suspicious and asked if this was a legit caravan) to then receive an email late at night to say cancelled.Grandkids so upset.Not sure if caravan owners are checked out properly before advertising.
I booked a caravan through UKCaravans4Hire for the upcoming weekend and paid in full. Within minutes, the owner contacted me directly to say they no longer list their caravan through the site and had previously asked for their listing to be removed. This left me without a holiday just days before I was due to travel. I submitted a complaint through my account, but received no response. With no clear contact details available, I had to search online for a phone number. When I called, a staff member said they would contact the owner to verify my claim and call me back - but I heard nothing. Later that day I spoke to a different staff member who offered either a refund or to transfer the payment to another booking. I asked for links to other caravan options in the same area, but the ones they sent we 30-40 minutes away and not suitable. I found another caravan myself on their website and asked if my booking could be transferred to that one, but I got no response. I decided to request a refund and book elsewhere as confidence in my booking being sorted by Friday was lacking.The next day, I called again and was told they wouldn't issue a refund until the owner confirmed the booking was invalid. I explained that the owner hadn't responded the day before, and asked what would happen if they didn't reply for weeks - my money would essentially be held to ransom. I stated the matter should be between them and the owner and not involve me. The staff member was abrupt, stating she wouldn't risk her job issuing a refund without confirmation or speaking to a manager. I asked to speak with their manager but was refused, stating they would call the owner then call me back straight away. Again I received no follow-up call and they still have my money. This experience has been stressful, time-consuming and disappointing. I expected better communication, accountability and customer care from a company that facilitates holiday bookings.
The system now since they changed web page and totally controlled by Skyes it's a disaster of a system it's none owner friendly and there cancellation charges and terms are shocking as the want full control so owners can't really use there own caravans keep away from this platform is you are a owner wanting to rent out. sadely at them until they sort out there issues with way they operate with renters we wont be returning we already removed out adert
Logged in to see booking had been cancelled.No email or correspondence regarding this. Called customer services to be told the owner had cancelled due to the move to Sykes - and had increased the price for the same week!No automatic refund issued, and no email or correspondence telling us our holiday had been cancelled.Caravan ref 6620 Pinewoods Wells-next-the-sea.Shocking service, will never use again.
Booked a caravan at sandy bay only for it to be cancelled a few weeks later.We have asked for our deposit back a number of times but have had no response from them and no refund of our deposit.We are in the process of taking out a county court judgement against them.Stay well away from them,We are not the only ones in this position,we will update the situation as the court action starts.We will also do reviews on any review sites we can find until we get our money back.
Absolutely terrible experience with this company. I booked a caravan on Monday. Paid in full got an email today cancelling the booking. I managed to book another caravan today.paid in full 20 mins later I get a call from the caravan owner cancelling the booking as it’s double booked. I’m now down £632. No holiday and I can’t get to speak to anyone to resolve this. On hold. For 1 hour. Left voicemail. No response
can someone please help me with my booking for days ive been ringing the number on the website - hours on hold voicemails left and no one picks up booked my first caravan holiday with you , no info or numbers for the booking or caravan owner and no way to get in contact with you , whatsapp link doesnt work . getting no where . no help available
Claim your business profile now and gain access to all features and respond to customer reviews.
UKcaravans4hire.com is the UK’s leading static caravan and holiday homes booking platform. Established over 15 years ago, we’ve helped hundreds of thousands of families, couples and friends enjoy everything the Great British Staycation has to offer. With thousands of static caravans to choose from, you won’t find more choice anywhere else online!
All the caravans and lodges offered on UKcaravans4hire.com are privately owned and loved by their community of owners.See more
www.festivalpros.com
tui.nl
splittytravel.com
altostravel.com
tcsworldtravel.com
jetskiskeywest.com
taibahtravels.com
cheapoair.com
portugalgetaways.com
swiss.com