unison.org.uk

1.1
1.1 Based on 61 reviews

We are the UK's biggest trade union with more than 1.3 million members. We cover private companies and public bodies. Problem at work? Call us on 0800 0857 857 or join online joinunison.org...

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1.1

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61 Reviews

5 Star
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4 Star
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1 Star
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Tessa Gibbon
No responses to emails or calls

First time I have ever asked them for anything and I get no response to any emails or phone calls. When threatened with a complaint all I get is a complicated policy emailed to me from higher up explaining that I have to go through stage 1 which is contacting the branch!! How do I do that when no one replies?! I have been trying to get an answer to a relatively small query for three weeks it’s awful. Absolute waste of money.

1
Date of experience: Jan 29, 2026
Tessa Gibbon
No responses to emails or calls

First time I have ever asked them for anything and I get no response to any emails or phone calls. When threatened with a complaint all I get is a complicated policy emailed to me from higher up explaining that I have to go through stage 1 which is contacting the branch!! How do I do that when no one replies?! I have been trying to get an answer to a relatively small query for three weeks it’s awful. Absolute waste of money.

1
Date of experience: Jan 29, 2026
Nigel
No Support Given!

The biggest Union and the Worst!No support given when needed recently with Grievance at work in Warwickshire.

1
Date of experience: Jan 29, 2026
Byron Thomas
DO NOT USE UNISON…

DO NOT USE UNISON…My estranged wife works for them as a caseworker out of the Civic Offices in Barry, South Wales. In February 2024 she viciously assaulted myself and my Mother (76 years old) by grabbing her around the throat, punching her hand causing a burst blood vessel and ripped open my right forearm whilst it was up shielding myself from her blows. I was at my marital home by arrangement collecting some property as arranged. We separated a few months earlier in October 2023. Unfortunately neither my mother or I had our mobile phones with us, my estranged wife phoned 999 and due to her calling the Police first she was seen as the ‘victim’. I have made a formal complaint to Unison that their employee is representing people in tribunals for numerous issues and yet she can attack innocent people. The area managers that I have emailed have wiped their hands of the information I have provided and according to them I was the one arrested. The judge laughed at her whilst she gave evidence and I was unequivocally cleared of any wrong doing. Watching her give evidence was painful, she totally lost it and all she could do was bad mouth me for leaving her and everything she said was a lie. If you want assistance in any employment matters do not use Unison. They seem to employ bullies, liars and incompetent people. I have photos of our injuries which I have sent to Unison.

1
Date of experience: Jan 23, 2026
Byron Thomas
DO NOT USE UNISON…

DO NOT USE UNISON…My estranged wife works for them as a caseworker out of the Civic Offices in Barry, South Wales. In February 2024 she viciously assaulted myself and my Mother (76 years old) by grabbing her around the throat, punching her hand causing a burst blood vessel and ripped open my right forearm whilst it was up shielding myself from her blows. I was at my marital home by arrangement collecting some property as arranged. We separated a few months earlier in October 2023. Unfortunately neither my mother or I had our mobile phones with us, my estranged wife phoned 999 and due to her calling the Police first she was seen as the ‘victim’. I have made a formal complaint to Unison that their employee is representing people in tribunals for numerous issues and yet she can attack innocent people. The area managers that I have emailed have wiped their hands of the information I have provided and according to them I was the one arrested. The judge laughed at her whilst she gave evidence and I was unequivocally cleared of any wrong doing. Watching her give evidence was painful, she totally lost it and all she could do was bad mouth me for leaving her and everything she said was a lie. If you want assistance in any employment matters do not use Unison. They seem to employ bullies, liars and incompetent people. I have photos of our injuries which I have sent to Unison.

1
Date of experience: Jan 23, 2026
Jules
DON'T WASTE YOUR MONEY AND TIME

I have been with Unison since 2015 and never needed them until 2024, when my employer started to put me through formal disciplinary and formal sickness proceedings because I made a protected disclosure. Unison appeared to be on the side of my employer in 2024, but actually they tried a bit looking back. Anyway, she said something quite dangerous, and I emailed her and said that she shouldn't make things up and add things on, which was true. Then, because of this, apparently I had made a serious allegation, so the branch withdrew their service. This was devastating, I suffer with Bipolar Disorder.When I needed them again in Feb 2025, I had to beg the Regional Team for representation because the branch refused to. I managed to secure the representation of the Regional Team. He was not sympathetic, not supportive, did not help me at all. In fact, he made me cry once on the telephone. He did not believe in me, and that was painful. Now he has withdrew his support beecause he said that I have a legal team, but actually it was Gemini Pro. I would certainly not recommend Unison, they are a waste of money and time. Please choose a different Union. At the moment there is no Ombudsman, but I welcome the day that there is. He kept saying "Make a complaint about me then", which was very upsetting, and anyway, their complaints go nowhere, even if you are right to complain.I am now awaiting disciplinary and they have withdrew their support. Nice one Unison, you have really dropped me in it. Don't believe the website.

1
Date of experience: Jan 17, 2026
Jules
DON'T WASTE YOUR MONEY AND TIME

I have been with Unison since 2015 and never needed them until 2024, when my employer started to put me through formal disciplinary and formal sickness proceedings because I made a protected disclosure. Unison appeared to be on the side of my employer in 2024, but actually they tried a bit looking back. Anyway, she said something quite dangerous, and I emailed her and said that she shouldn't make things up and add things on, which was true. Then, because of this, apparently I had made a serious allegation, so the branch withdrew their service. This was devastating, I suffer with Bipolar Disorder.When I needed them again in Feb 2025, I had to beg the Regional Team for representation because the branch refused to. I managed to secure the representation of the Regional Team. He was not sympathetic, not supportive, did not help me at all. In fact, he made me cry once on the telephone. He did not believe in me, and that was painful. Now he has withdrew his support beecause he said that I have a legal team, but actually it was Gemini Pro. I would certainly not recommend Unison, they are a waste of money and time. Please choose a different Union. At the moment there is no Ombudsman, but I welcome the day that there is. He kept saying "Make a complaint about me then", which was very upsetting, and anyway, their complaints go nowhere, even if you are right to complain.I am now awaiting disciplinary and they have withdrew their support. Nice one Unison, you have really dropped me in it. Don't believe the website.

1
Date of experience: Jan 17, 2026
Leafy Green
Frauds

Reviews speak for themselves. Unison reps are never around when members need them - but somehow have time to go out waving little flags for f*tish rights and shout at women who refuse to change with men. Who funds that then? Don't pay Unison's brigade of beard-havers to indulge themselves in luxury beliefs and shill for big pharma. They should be representing fair rights for all.

1
Date of experience: Jan 16, 2026
Leafy Green
Frauds

Reviews speak for themselves. Unison reps are never around when members need them - but somehow have time to go out waving little flags for f*tish rights and shout at women who refuse to change with men. Who funds that then? Don't pay Unison's brigade of beard-havers to indulge themselves in luxury beliefs and shill for big pharma. They should be representing fair rights for all.

1
Date of experience: Jan 16, 2026
Mr W
DO NOT JOIN!

Like many others here, I presented an issue to Unison regarding my employers failure to comply with procedure and law. Unison made excuses for the organisation, and have basically told me I'll just need to accept it. If money is important to you, do NOT join, explore other options.

1
Date of experience: Jan 08, 2026

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  • We are the UK's biggest trade union with more than 1.3 million members. We cover private companies and public bodies. Problem at work? Call us on 0800 0857 857 or join online joinunison.org

  • call 08000857857
  • language https://www.unison.org.uk

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