Review Time
I am at a loss for words, feeling deeply frustrated with this service. I purchased an indoor security camera to monitor rescue dogs, which is essential to prevent any injuries if they get into trouble while in their crate. I have two major issues: Build quality: The camera feels very cheap, and the connectivity is TERRIBLE; it keeps disconnecting regardless of whether I use WiFi or mobile data. I constantly have to close the app and restart it to regain the signal. Hidden subscription fees: I was aware of a monthly fee for recording footage, but now that my trial has ended, I'm being asked to pay for something they call 'extended live' viewing, which seems to exceed 5 or 10 minutes at a time. This information is not clearly stated anywhere in the advertisement. I will be returning this product and looking for a better alternative. I am thoroughly appalled by this practice!
I don't even know where to start; I am utterly appalled by this company. I purchased an indoor security camera to keep an eye on rescue dogs, which is crucial to prevent them from injuring themselves if they start misbehaving in their crate. I have two major complaints, both significant: Build quality: The camera is very flimsy, but the worst part is the connectivity, which is TERRIBLE. It keeps dropping out, whether I'm using WiFi or mobile data. I constantly have to close the app and restart it to regain the signal. Sneaky subscription practices: I realized I needed to pay a monthly fee to RECORD footage, but now that my trial month is over, I'm being asked to pay a monthly fee for what they call "extended live" viewing, which appears to last more than 5 or 10 minutes at a time. This is NOT clearly stated anywhere in the advertisement. I will be returning this item and looking for a suitable replacement. I am genuinely appalled by this practice!
This company has been awful, and their customer service is equally disappointing. My partner, who had the contract in his name, has passed away, and I cannot get them to transfer the contract to me. I sent in the death certificate, but they claim I don't meet the criteria! The final straw was when the customer service team asked me to send the death certificate from his email address. Why can other companies assist seamlessly, but not this one? This issue remains unresolved, and I doubt it ever will be. There is no compassion or understanding from the team.
I contacted the support team this afternoon to inquire about a Wired Video Doorbell Pro (latest generation) featuring Retinal 4K. I mentioned I was starting from scratch without any existing doorbell or wiring. I asked several basic questions about what was included in the box and what additional items I would need. The call ended with me feeling frustrated, as the representative did not seem knowledgeable about the product or its setup requirements. I was advised to consult an electrician. I found the customer service unhelpful and lacking in essential information.
It's best to steer clear! As an existing user of the ecosystem, I placed an order but changed my mind and approached customer service to cancel it. However, it seems nearly impossible to cancel an existing order unless you are willing to wait 2-3 weeks to receive your money back. I had no idea their customer service was this poor or that I'd encounter such issues. I will likely seek an alternative and cancel my subscription.
All my cameras are offline. I reside in the UK, while my security system is at my home in France. My neighbor in France confirmed that there is power at the house where the cameras are installed. Looking at my app, I cannot connect at all, and when I try to sign in, I receive a 'not acceptable' error and a 406 fault. The support representative said I need to visit France to reset the system, which is utterly ridiculous.
This is absolutely unsatisfactory. The stick-up camera worked flawlessly for 5 years, but the new camera with floodlight disconnects daily, providing no security whatsoever. I have reached out and followed all instructions given to me, but nothing has changed; the camera has been defective since day one, and I will continue to share my experience on every platform I can find!
On October 20th, there was a total outage, and I couldn't reach anyone by phone. The support team claimed they were 'UNABLE TO HELP' and then hung up. There's no information online about any issues. I was considering upgrading to a premium subscription, but now I would prefer to find another provider.
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Ring Inc. is a home security company owned by Amazon.
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