Review Time
I received my order from Unze London two days ago, and unfortunately, the shoes arrived damaged. I was very disappointed to see visible defects, especially considering the brand’s reputation. It seems like the product wasn’t properly checked before dispatching.I reached out to customer service, but the process is inconvenient, why i pay return delivery charges, even though the fault is clearly from their side.This experience has really made me question the quality control and customer care of this brand. I wouldn’t recommend buying from Unze London unless you're okay with the risk of receiving damaged items and dealing with a slow and unfair exchange policy.Order number 860238
Totally a waste of money, and their service is worse than any brand I've ever bought. Very poor and low-quality shoes. I sent them my shoes for stone repair one month ago, and now they say they are not repaired yet, and the stones are not accessible.Worst experience with them not going to buy again
I ordered a pair of heels online from Unze London and wished to return them however had issues logging into my account. I emailed them, sent a message on the ‘contact us’ page, and sent a message on WhatsApp. I even tried to phone them but the number could not be recognised despite several attempts. I never received a response and am incredibly unimpressed with the customer service - I shall definitely not be buying from here again!
Very bad shopping experience at Unze Pakistan Bahria Lahore outlet. Purchased a shoe but lost its receipt. However bar code is present at pack. Stitches got torn in one time use and then their bad custard started.after long wait on call centre, they gave a wrong email id and refused to help stating that they are not concerned department. Trying to contact with Unze Pak team since last three days and used all of their contacts on WhatsApp, email and messenger but no satisfactory reply so far, in fact they don’t bother. Not a reliable and recommended company so please be aware while purchasing, they will never own their quality issue and will never help you finding solution
Hi.I ordered a pair of shoes online from Unze London and they sent me the defected pair. After multiple tries to contact their customers service, no one responded responsibily.I visited their stores 3 times and everytime they had different excuse. I had everything required to make return according to their Terms ,but they didn't get that pair back from me , I got a voice message from their representative that you can exchange or get refund from the store , I visited again and the store manager said , this voice message has no worth . I dropped the shoes their and came back.
I returned an order one month ago and called them every single week for a refund but they never gave us one! I still call them till this day and they tell me that my refund will be given this week but that never happensI have placed orders from unze many times and this was extremely disappointing to see!
Subject: Return and Refund Issue with Order (687626) - Incorrect SizeDear Unze London Customer Service Team,I am writing to express my disappointment and concern regarding my order (687626) placed on January 1, 2025. Unfortunately, I received the shoes in an incorrect size, which does not fit me.Despite requesting a return and refund for the shoes, I have yet to receive either the returned shoes or my refund.I would appreciate it if you could look into this matter urgently and take necessary actions to resolve the issue. Please provide me with a timeline for when I can expect a resolution.My order details are as follows:Order Number: 687626Name Syed farzand
Very bad service... really disheart... humny 2 dress mangway thy.. aik mila aik nai... or pesy dono k ly gy.. or parcel deny wala b keh raha tha phly pesy do phir parcel dun ga.. or bad mn nazar nai aya kidr gya... jb complaint ki to unze london waly whe ghoomi ja rhy koi positive response nahi dy rhy... totally fraud they are... mn to kahun gi... koi b shopping na kry in sy...
I wouldn't even give Unze one star.I recently purchased a pair of shoes that came damaged. When contacting Unze they pretty much blamed me. The customer service was so poor I was referred to as Brother when they were communicating with me when I'm a lady. No compensation was offered. They are literally ripping customers of by sending out faulty products. Customer service team are so poor and will not provide a good service. Stay away from this company.
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Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric.
What We Offer:
High Quality Men, Women & Kids Footwear
Lifetime Return & Exchange Policy
Serving Millions of Happy Customers Worldwide and Still Counting!
Excellent Delivery Service
Our Timeline
1989 – The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world.
1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London.
1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel.
1999 - We launched our very first online store which was considered the most swanky online footwear store in UK.
2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world.
2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company.
2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises.
In April Unze opened first Franchise stores in Romford.
2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe.
2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow.
2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury.
2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient.
2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well.
2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal.
2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before.
2015 - We launched first online store in Pakistan which was a great hit in this market.
2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label. See more
