Review Time
These stockings ripped within one month of normal wear, which is completely unacceptable for a product marketed as durable. What’s even more frustrating is the deceptive marketing around the “100-day warranty.” It gives the impression of long-term protection, but in reality it’s only 30 days, which is essentially the same as the standard return window.
I would not have purchased these had the warranty terms been presented honestly. Poor quality and misleading advertising — not worth the price. Also customer service is automated and not helpful at all.
The pricing varies significantly, and discount codes often fail to work when you attempt to apply them. The products are quite pricey. While the pantyhose are of good quality, you could easily lose out on $100 due to promotions that change abruptly. There seems to be a lot of manipulation with retail codes sent by the company, promising additional savings, yet they rarely function because of ongoing promotions. A rewards program with genuine benefits or the ability to combine discounts would be beneficial given the pricing. Other brands offer similar quality in glossy tights at a fraction of the cost.
The support team was outstanding, and I genuinely appreciate the products. I had a particular interest in the darker shades of the fleece-lined sheer leggings, and they exceeded my expectations. When I needed to return two pairs, their assistance was quick and efficient, making the exchange process seamless.
I seem to have received a defective pair that developed a hole, but the company took responsibility and provided a full refund, even offering to send me another pair of the sheer tights. They truly demonstrate commitment to their product and customer satisfaction.
Last June, I purchased the sheer mocha tights and found them to be quite durable after wearing them a few times. However, I recently started using the sheer black pair, and during my second wear at work, my fingernail went right through them. I had high expectations based on the advertisements highlighting their strength, but I am very disappointed with this experience. I took a photo of the damage, but I'm unsure if there is an option to upload it.
I'm very pleased with my recent order. It was my first experience with this brand, and I encountered an issue with a delivery driver tampering with my package. The customer service team was very prompt in their response and sent out replacement items without any trouble. This is definitely a service that values its customers, and I plan to order from them again in the future. :)
I ordered a pair of sheer brown tights in size S/M on October 20th for my Halloween costume. Noosh sent me a black pair of fleece lined tights in size XS/S. I reached out immediately since I needed my order for a costume and the team initially replied asking me to confirm my shipping address which I thought was odd, seeing as an order did arrive to the correct address, it just wasn’t the correct item. I confirmed my address, and then heard back again the next day asking for photos of the item I received - which I immediately provided. It’s now November 4th and Noosh hasnt replied to any of the emails I’ve sent over the last week. Today I created a new request through their “contact us” form on the website and did receive a reply saying my case was escalated to a “special team” to figure out what happened. If Noosh has logistic issues with their warehouse team, that is their problem and should be handled on their own time. Making their customers wait for a resolution (either providing a refund or sending the correct item) is ridiculous. Especially when they just quit replying after requesting photos, and address confirmation, providing zero context as to what is happening or what to expect and customers have to chase down an update my opening a new ticket. The tights are great, but the experience is a nightmare. I will be switching to SheerTex just to avoid dealing with this brand that clearly spends all their budget on marketing and leaves nothing for post-sale support.
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Nude is not one color. There’s no such thing as one size fits all. Support should not be suffocating. And the products we wear? They should move with us. Enhance us. Celebrate who we are. And not squeeze us (literally) into a mold established by an outdated industry that hasn’t changed in decades. Because we prefer out of the box & deserve outstanding.
We have big plans to continue challenging & reinventing bodywear products. We want to focus on that sweet spot where purpose, function & comfort meet your shape, shade & style.
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