Review Time
Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.?? We follow everything as instructed then get fobbed off with an error on our side.
Sorry guys but im going with a diffrent supplier. Sorry to say ,Your customer service is second to anything
I had a fantastic experience growing both Oyster mushrooms and Lion's Mane. Both varieties thrived, and we've had several successful harvests. It was enjoyable to observe their growth, capture photos, and the instructions provided were clear with helpful graphics. Cooking them sparked our creativity; we dried some, air-fried others, and even made burgers. I'm definitely hooked! I also took the initiative to create some growing containers by drilling holes and adding perlite at the bottom, which worked exceptionally well. I will definitely return for more.
I encountered a small problem with my order (the wrong item was sent and one kit arrived damaged), but the company addressed it remarkably fast and professionally. The representative was absolutely wonderful — she arranged for a replacement right away, kept me updated, and even allowed me to keep the damaged kit at no cost. What could have been a frustrating experience turned into a very positive one. The level of customer care, kindness, and promptness was truly remarkable. This is how customer service should be handled. I highly recommend the company and will certainly be placing orders with them again!
I encountered a minor issue with my order (the incorrect item was sent and one kit arrived damaged), but the company handled it remarkably fast and professionally. The representative was fantastic — they organized a replacement right away, kept me updated, and even allowed me to keep the damaged kit at no extra cost. What could have been a frustrating experience turned into a really positive one. The level of customer care, kindness, and quick responses was genuinely impressive. This is how customer service should be delivered. I highly recommend this company and will certainly be ordering from them again!
Excellent customer service and a fun time growing oyster mushrooms! Initially ordered a pink oyster mushroom kit, and when I realized my home wouldn’t provide the high temperature needed for the fruiting stage, the team was very helpful and quickly arranged for me to receive the blue-grey oyster mushroom spawn instead, which worked perfectly, leading to several great flushes. I would definitely recommend this for beginners without mushroom growing experience; the kits are user-friendly, and the team is eager to provide advice for any questions. Thank you to the company!
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Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
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