Review Time
It took an entire month to buy a shirt in the intended size—a week for the wrong item to arrive, a few days to send it back, requesting an exchange, three weeks for Superdry to admit that they weren’t bothering to do anything about my order, instead focusing only on fulfilling new orders.I then had to cancel my exchange request, demand a refund, place a new order for the same item, and wait a week for that one to arrive.Around the way, I had to contact the customer service department seven times. There was no excuse for sitting on my returned item with no communication or explanation for the delay.
Billed for all items and only received one of four items purchased. Obviously not all items were shipped but once the item arrived the notification said the full order was fulfilled. Customer service is hard to get a hold of. Will not be purchasing through the website again.
Bought the Longline Fur Faux Everest Coat on December 17th. The item was delivered on December 20th. The package was not sealed and the jacket could have easily fallen out at any point in shipping. The jacket mostly matched the description. However, there was only one partial photo on the site showing the material of the inner lining. If this informations was better displayed/described, I would have chosen a different jacket. The color I selected was black, but the item appears to navy in contrast with the black ribbed sleeve cuffs. The jacket is very warm as described. Shopping on the site was easy and overall mostly pleased with the purchase.
I really like the extremely quick shipping. It’s astonishingly quick.I like the material and the colors of my sweatpants. But i don’t like that everything folks out of the side pockets onto the ground. I have 7 pairs of your sweat pants. These and one other pair has this problem. My $1000 cell phone has fallen out 3 times in less than 3 days. Once it fell outside onto the cement. My car keys also fell out onto the driveway. The shape or size of the side pockets are not as deep or badly shaped. I don’t know exactly which. They seem to be only about 3/4” shorter pockets. Do it may be the shape too. This is a very bad characteristic and makes me not want to wear the pants. On the other pair that has this problem i actually had to sow on an extension to the pocket !!!Also, less of a problem, the white draw string is slightly thinner and loses that over the top luxury feeling. It’s s drop on high end quality that used to justify the high price. I hope you try to improve these problems, because i will probably not buy superdry products anymore.
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