us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Richard
Excellent products and service.

5
Date of experience: Mar 05, 2022
Jamie Lerner
Great product fast delivery

5
Date of experience: Mar 05, 2022
CASSEY ANTOINE
Quality clothes that last

I've been wearing superdry for a couple years now especially during the pandemic when taking a walk or a hike was one of the top things to do. It still is for me as a matter of fact but wearing the clothing made me feel confident and it sustains laundering and quality remains in tact. I am always a continues to be a satisfied customer

5
Date of experience: Mar 05, 2022
Grant
Online shopping experience was great

Online shopping experience was great; helpful to see gear on different guys and the sizing tool was really good. The hoodie I ordered was a perfect fit and really good quality.

5
Date of experience: Mar 04, 2022
Thermon Dooley
Items ordered online was stolen

Items ordered online was stolen. When contacted superdry customer service no accommodation was offered for the inconvenience. Customer service only offered to reorder items which as the customer I could do myself. The items ordered was a gift and express shipping wasn’t offered as a convenience for the customer. Very disappointed in the customer I received from superdry.

1
Date of experience: Mar 04, 2022
Perfection!

Seriously, one of the best companies I have ever done business with. The clothes are fresh, the prices are awesome, and for some reason you are able to get my items here from the UK faster than they arrive from anywhere in the US.

5
Date of experience: Mar 04, 2022
LEILA FURLAN
Shouldn´t have payed for 2 day…

Shouldn´t have payed for 2 day shipping.After my purchase and paying for expedited 2 day shipping, I received a confirmation email with a delivery estimate of more than 7 days.I contacted customer service, and they couldn´t tell me for sure if my order would arrive in 2 or 10 days, wich was a big issue, because I was only in the US for 5 days.I asked them to cancel my order, but they told that wasn´t possible, and that I had to wait for the order to arrive and choose not to receive it, only then they would reimburse me. The issue, is that I wasn´' going to be there to deny the order.Luckily the order did arrive after 4 days, but the whole experience was terrible, and the customer support even worse.

1
Date of experience: Mar 04, 2022
Rodrigo Mafra
A frustrated client that loves your clothing

I’m not rating your clothing which I really love I’m rating how badly designed is your website, leading to the bad experience I’m having, which was to learn afterwards that I was unable to return some pieces I purchased online at the sales section of your US store the page is very ambiguous and in lack of clarity. Firstly There is no indication on the page where the sale is going on that there are no returns allowed, only indications for how to return so I assumed they were returnable. I bought more than I normally buy because I’m used to going to your stores n trying them on. Plus I’ve purchased thru your Amazon store n had no issues returning. Look I’m no longer caring if I get my return, I’m after the honesty of the purchasing process. If NO RETURNS ALL SALES ARE FINAL were right by the price of the product or on the same page as the product I wouldn’t be writing this to you. Please be a more honest company I really love your clothing. We are in an online centric commerce world be better n offer the guarantee of returns no matter the situation. I wish u well. Rodrigo Mafra

1
Date of experience: Mar 04, 2022
Jeff Henson
The washed graphite trucker jacket is…

The washed graphite trucker jacket is AWESOMELY AWESOME 💯 I have several,9 in all , jackets and this is my CHOSEN ONE I will DEFINITELY be purchasing another one soon .

5
Date of experience: Mar 04, 2022
Nani Rivera
Item was just as on the picture

Item was just as on the picture, very warm and love the item

5
Date of experience: Mar 03, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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