us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Rosa Maria Leon
It is easy to handle and feel protected.

5
Date of experience: Sep 26, 2025
Susan K
No idea what is going on

I purchased a new lap top in August with the purchase of ESET US. I understood it was installed at the time of old laptop data transfer to the new. To my dismay fit was not installed. The tech store priority care service installed your product. I have no idea if it is present or not. Working on that now. I am receiving alerts from HP security app and I have no idea what is going on with ESET.

1
Date of experience: Sep 26, 2025
Daryl Allen
I dread each subscription renewal

I dread each subscription renewal. The process is always very awkward, hopping from window to window and not certain about which device is covered or not. This time I had to select a device to delete ESET coverage when my records show I only had one device already. But ESET showed two. And I wasn't sure about the devices names to select from. I was lucky and didn't delete coverage of my daily PC. (The date below could be off by a day or two.)

3
Date of experience: Sep 26, 2025
Chanel
Zip is a life saver!

Zip is a life saver!

5
Date of experience: Sep 26, 2025
Toni
Delivered quickly

Delivered quickly

5
Date of experience: Sep 26, 2025
Benjamin
Payments

Love the app but I have a suggestion, you should be able to make a lump some payment after a few separate transactions, after a few payment or just an option.

5
Date of experience: Sep 26, 2025
Griselda
I love how easy it is to make a payment

5
Date of experience: Sep 26, 2025
Melissa J
I was very pleased

I was very pleased. Tim communicated with me prior to his arrival and gave me an approximate time of arrival and was spit on. He was very professional and answered my questions and concerns. I hope I never need service again but if I do, I sure hope Tim is the repair person.

5
Date of experience: Sep 25, 2025
Karen Lott
Just got a runaround between the…

Just got a runaround between the warranty company and the vendor, Elmo's Appliance Repair since July. Washer still not fixed. Have only had it for 16 months. Vendor came out in July. Very arrogant and condescending. Washer didn't work afterwards. Called warranty company. They kept assigning the same vendor who said he doesn't service my area even after coming out in July. He got nasty with me on the phone telling me I need to tell warranty company what vendor to assign. What? I'm the customer. Doesn't the warranty company have a list of current vendors? Very disheartening when people don't do their jobs correctly. I will probably cancel the warranty as it is not doing me any good to get my washer fixed.

1
Date of experience: Sep 25, 2025
Dale
A great Company

Have Domestic and General covering g all my kitchen Appliances They are a great company to do businesses with to cover your appliances

5
Date of experience: Sep 25, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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