us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Shawndell
Beyond Frustrated!

If I could give Zip a negative grade, I would. There is a fraudulent charge on my account. It has been reported to Zip but they are refusing to do any investigating into the matter. Instead they want to continue to charge me for an item that I did not purchase. And to make matters worse, there seems to be no information on this purchase other than the name of the retailer where this mysterious item was purchased. There is no date of purchase and no order number for the purchase. Heck they can't even tell me what was purchased, but they are more than pleased to keep charging me 123.00 every month. I am beyond frustrated!

1
Date of experience: Sep 12, 2025
Misty
Got bamboozled

I ordered some calendars from an advertisement that you had sent me in the mail. When I went online to order them, it told me I could order "matching super ball pens". It truly seemed as though it would have our company info on it that was on our calendar with our logo. Instead, we received 65 pens that don't have any of our information on them. They just say thank you in different languages. This isn't what I ordered. Especially with the name being "matching". I truly thought it was a mistake. I called customer service and spoke to someone who informed me that is the actual name of the pen and that I should not have been expecting an actual matching pen. Super frustrating and if that's really the case, felt like a total bait and switch and left a bad taste in my mouth. I've placed several orders from you guys but I don't think I will in the future.

2
Date of experience: Sep 12, 2025
ROSIE DOMINGUEZ
Very cheap

Some of the pens were not legible and some came broken. We were not able to use them for our event.

2
Date of experience: Sep 12, 2025
Kevin Scheller
Only a few pens was not engraved but…

Only a few pens was not engraved but all and all great pens

5
Date of experience: Sep 12, 2025
TIM WYCKOFF
Pens offers are good and they offer alotaling with Pens is easy and quick

Dealing with Pens is easy and quickStaff is great and they do great jobPrice they offer is fair price and doesn't take but a few days

5
Date of experience: Sep 12, 2025
ROBERT HOGG
Nicely done, calendars, and promptness

Companies doing well the promptness I wish they go back to their old pens. I like the old pens better than the new ones that they’re offering today.

5
Date of experience: Sep 12, 2025
Fast service, excellent quality

Once I selected my item uploading the logo was easy. I was surprised and pleased at how quickly the order was processed and delivered. I’ve ordered pens several times and the quality is always top notch. People who get them always ask me for more.

5
Date of experience: Sep 12, 2025
Merhle E. Moser
Quick turn around as requested.

5
Date of experience: Sep 12, 2025
Deborah Kirk
Did a great job on the pens I ordered

Did a great job on the pens I ordered

5
Date of experience: Sep 12, 2025
WAYNE MILLER
The best company

The best company; the best pen!

5
Date of experience: Sep 12, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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