Review Time
I reached out to Support to understand what features I am using in my SquareUp site - the standard version versus the Plus version. I gave them the contact information I gave the Square Up site (name and email address). Somehow that information has been inefficient to be able to help me understand what version of SquareUp we are using. For additional context, we are a founding team of 3 people, so several of us have the login information and have been making edits for its perfection. Does SquareUp need all three owners names and emails in order to tell us simply what version we are operating on??? I just don't know which features will shut down after our trial and want to make sure we are not unprepared for that. I just need some simple conversation, SquareUp - I wish it wasn't so difficult to talk to someone about it...
Running a restaurant with square is one of the most difficult parts of our business. There are so many bugs, so many deficiencies, and even as a paying customer, support is atrocious. I just got through repeating my name and email address repeatedly to several chat agents with no resolution. They responded here but gave me no way to respond to them though they asked me to reach out directly... Seems like AI rather than someone concerned with resolving our issue.
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