Review Time
We have had ESET for about 15 years. I previously did medical transcription from home on my computer; it was so frustrating to be ready to start work and have a virus to deal with.... until we switched to ESET. I have NEVER had another virus since we switched to ESET.
As a customer, they literally did everything they could to make it difficult to contact them to resolve any issues. They specifically created a portal system, so that you can't talk to anyone. And you have to type out ALL of your issues or inquiries. So if you do have an issue, They turn you into a novel writer, just to solve an issue. Also they've been charging me for my dead dog, even after the policy was canceled, i'm trying to reach out to them for resolution, and yes, they are making it impossible to resolve the situation.
I have been experiencing ongoing issues with syncing my Etsy listings to Square. After confirming the exact issue with Etsy, I provided Javier C with all requested details—including the Etsy representative’s name, case number, troubleshooting steps, and screenshots—but his attitude seemed focused on making excuses and delaying the process by continuously finding new reasons to pass me around. As a result, I have received vague and unhelpful responses, with no resolution in sight.Since the sync process happens through the Etsy page linking to Square, error messages naturally appear on the Etsy interface. Despite Etsy clearly stating that exporting and importing data is handled by Square, Square support repeatedly claimed their engineers cannot diagnose the issue “without a screenshot of the error showing on Square,” even though I had already supplied all requested documentation, including Etsy’s official statements and screenshots of the issue as it appears on Etsy’s interface.Because the syncing system operates entirely through the Etsy website, and the error messages indicating system issues appear only on the Etsy site, it is impossible to capture a screenshot of any technical errors occurring within Square’s system itself. From a user’s perspective, it is essentially impossible to prove such an internal system issue, yet Square demands proof that cannot be reasonably provided. This unreasonable stance has resulted in no clear technical explanation or meaningful assistance being offered.Consequently, I reached out to Square again and connected with another representative, Epher, who said my case was escalated to a Developer Success Engineer who would be reaching out shortly. However, no follow-up or direct communication has occurred.Shortly after, I received another email from Square stating that they cannot verify my account, despite my contacting them using the same email address registered with my Square account the entire time. They failed to specify what additional information was needed, offering only general guidance and redirecting me multiple times to generic support channels without providing a concrete resolution.This lack of accountability and proper support has severely impacted my business operations. I urge Square to take responsibility and provide a specific, actionable resolution promptly.The syncing system between Etsy and Square has been in place since 2018—over seven years—yet despite this long period, the system remains neglected, causing significant harm to many sellers—including myself—while Square continues to deflect responsibility onto customers with vague and unreasonable excuses.I have sincerely invested significant time and effort to collect and provide all necessary information to resolve this issue, but Square’s response has been highly inappropriate, unprofessional, dismissive, entirely unacceptable, and completely inadequate.
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