us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

James Kim
Awesome looking pens and write smoothly…

Awesome looking pens and write smoothly and designs looks good with special text added on it.

5
Date of experience: Oct 22, 2025
Sandra Teske
We ordered 2 different customized pens…

We ordered 2 different customized pens and they turned out wonderful! My boss and I loved them!!

5
Date of experience: Oct 22, 2025
Bell Marketing
Love your pens

Love your pens - ink is great and they look sleek!

5
Date of experience: Oct 22, 2025
Cathey
Pens review

Although I was looking for a particular type of pen, the wide selection of alternatives was too impressive to ignore, and I felt sure I could find a better pen than the style we were presently using. I had used Pens while with a different company, so my only challenge was finding a suitable writing instrument for our office. On the suggestion of a client, I checked out the pen she was using. Pens had the exact pen. I got a great price, the logo looks great and wonderful service sealed the deal. The perfect package!

5
Date of experience: Oct 22, 2025
Jeffrey Jellison
Excellent customer service from start…

Excellent customer service from start to finish!

5
Date of experience: Oct 22, 2025
MasterMax Builders
MasterMax Builders: Highly satisfied with Pens.com

MasterMax Builders have used Pens.com for a number of items. The bags and pens we ordered for our home shows are great quality and a good price!

5
Date of experience: Oct 22, 2025
CAROLYN
It took 40 days for my order to come!

It took 40 days for my order to come!! This is not acceptable I missed my two events. I asked for a discount and they did not contact me or honor that they made a mistake in my order. There also was a $12 tariff added for nothing. I am disappointed in the past they were great.

1
Date of experience: Oct 22, 2025
LARRY MOHR
Sent pens with wrong name on the pens

1
Date of experience: Oct 22, 2025
Christin  Olson
Outstanding dedicated customer service

Outstanding dedicated customer service! Our rep was able to get us high-quality items for a vendor event with short notice, at a great price. Visitors to our booth were impressed with the items and our personalized branding. Well done!

5
Date of experience: Oct 22, 2025
ELIZABETH A BERNARD
Ease of ordering

5
Date of experience: Oct 22, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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