us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

TAMMIE SANTILLI
Great communication and coordination!

5
Date of experience: Oct 22, 2025
Beron Shepard
I have ordered many times and been very…

I have ordered many times and been very happy but this time they sent me multi colored pens with black print, you can't read most of the pens.

1
Date of experience: Oct 22, 2025
WILLIAM LEDFORD
Fast delivery!

5
Date of experience: Oct 22, 2025
Marjorie
Was charged $11 as a tarriff charge and…

Was charged $11 as a tarriff charge and wasn't told of this charge at ordering so I won't be ordering anymore!

1
Date of experience: Oct 22, 2025
RANDY HOSACK
Arrived in a timely manner.

Arrived in a timely manner.They write good.They look good.Customers like them.We need invoice.

5
Date of experience: Oct 22, 2025
BESSIE FLEMING
Very disappointed!

The order that I recently placed and received was not to my satisfaction. The print was too small for the note caddy. The pen was beautiful, but not the note caddy. The customer service rep. acknowledged a mistake in the proof and offered a 40% discount.I am still a little embarrassed to pass them out to visitors at our Family and Friends Day at church. This is not how we would like to be represented.

2
Date of experience: Oct 22, 2025
MasterMax Builders
MasterMax Builders: Highly satisfied with Pens.com

MasterMax Builders have used Pens.com for a number of items. The bags and pens we ordered for our home shows are great quality and a good price!

5
Date of experience: Oct 22, 2025
Sandra Teske
We ordered 2 different customized pens…

We ordered 2 different customized pens and they turned out wonderful! My boss and I loved them!!

5
Date of experience: Oct 22, 2025
Cathey
Pens review

Although I was looking for a particular type of pen, the wide selection of alternatives was too impressive to ignore, and I felt sure I could find a better pen than the style we were presently using. I had used Pens while with a different company, so my only challenge was finding a suitable writing instrument for our office. On the suggestion of a client, I checked out the pen she was using. Pens had the exact pen. I got a great price, the logo looks great and wonderful service sealed the deal. The perfect package!

5
Date of experience: Oct 22, 2025
Jeffrey Jellison
Excellent customer service from start…

Excellent customer service from start to finish!

5
Date of experience: Oct 22, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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