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4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Timothy Conway
Quality seems inferior

We received a sample of the notebook and pen and thought it was a very nice gift to give to some of our customers. But when my wife used the sample one the first time, the pen holder came unglued from the notebook. We are hoping all the ones we ordered and paid for are not this inferior. They look nice, but will they last to give away?

3
Date of experience: Oct 20, 2025
Gregory Furman
Excellent products

Everything I have ever ordered from Pens.com has been excellent quality. I have no hesitation when I order from them.

5
Date of experience: Oct 20, 2025
Ann Smith
Great service…promptly replied and…

Great service…promptly replied and promptly delivered…. Thank you!

5
Date of experience: Oct 20, 2025
JEAN OSCAR
I had a great experience placing the…

I had a great experience placing the orders and the communication was smooth and quick.

5
Date of experience: Oct 20, 2025
Mary H
Great Pens and Great Buy!

Great pens, great customer service.

5
Date of experience: Oct 20, 2025
JOYCE MORGAN - POWELL
beautiful pens

Thanks for getting these beautiful and affordable pens to us so quickly for our event.

5
Date of experience: Oct 20, 2025
AMARJIT NIJJAR
Preview of words on cup not available

I could not see how the words will look on coffee mugs online. Once I got them they are big letters all around cup. I would have liked them only on left or right side of the handle not going all around. I would have liked small font and only on one side of handle. I am not happy with what I got for my money.

2
Date of experience: Oct 20, 2025
George Wilson
I had two orders

I had two orders. The second one went off without a hitch. However, the first one was not the best experience. I had asked for pens with black. When I was asked to approve the order, I noticed that blue ink was on the order and I asked for black. I was told that the order was already being processed and I couldn't change it. I asked twice, but I finally said give me the order with blue ink so I would have them on time for the event. I thought there was some sort of satisfaction guarantee.

4
Date of experience: Oct 20, 2025
Kay Martin
When we ordered the mugs the…

When we ordered the mugs the inscription appeared in the middle of the cup but when we received the order the inscription was more towards the top of the cup. Would have liked it better the way it appeared on the order.

3
Date of experience: Oct 20, 2025
KEVIN HESTER
Pens are great!!!

5
Date of experience: Oct 20, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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