Review Time
It was relatively easy to implement the renewal of the ESET product but there are a few things that were confusing. Not being a "techie" makes navigating instructions to resolve an issue a little difficult. If I were assured that I could reach a live person to talk to, that would be a relief. I am highly educated but computers are not my forte. I know that there are millions of computer users that do not have a thorough understanding of "the lingo" and they feel ill at ease when a problem arises. Please be aware that sometimes people need to talk to a real person, not to a computer screen for help. Thanks for the opportunity to give my opinion. To be completely fair, I was renewing my Eset late in the evening and the Eset help line had closed for the day. I was going to call for assistance the next day but by that time , the error message I kept seeing had resolved itself so I decided not to call Eset.
I am not an accomplished computer person.When I started using your services I could talk to a person. The last time I spoke to you was about two years ago,I was having a problem and your person who tried to help told me I was taking too long and needed to get someone else to help. This time ,when renewing, it was so easy. I know so much more about the lengh of the service and more rules that are maintained.
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