Review Time
Square website engineers - the website is needlessly complex, inefficient, and not user-friendly at all... i need simple, straightforward transaction data, but it seems to be buried in the website - somewhere - while irrelevant data and meaningless comparisons populate pages... i searched and searched for the data i needed in a custom report, but i was not allowed to access it except in a CSV download that didn't meet my needs at all... very, VERY frustrating... the help function? useless in so many respects... okay, that's pretty damning, but not the whole picture - using the square readers is convenient for my customers as an at-the-door POS system; pretty simple and quick, helping my vendors, customers, and me... when i accessed phone support, the assistant was patient, helped me understand what was happening and how things worked, and helped me set up teams for greater security... so, while i find the website endlessly frustrating, the concept and the call center staff were good.
Square has enabled our business to grow by leaps and bounds . We’ve been with them over 10 years and it has been an absolute joy working with them problem free . More importantly our customers love Square . Were approached pretty much once a month by banks and other potential credit card processors wanting us to “switch” . As long as we’re there Square is there …
I created an account for my business and went through verification and also provided my ein for my LLC. I processed over 200 payments with not 1 charge back but Square suspended my account multiple times asking for info which I provided. 3 times to be exact. I repeatedly asked why and how I can prevent it and got no answer. Then I called and the person I spoke to on the phone completely deactivated my account because i was disappointed. I received an email saying ALL my money will be held until June! I received that email 3 minutes after i spoke to the guy. I recently quit my job due to health issues and this is the way I feed my 4 daughters so now square gets to hold my.money and profit on interest and won't tell me why or any information. I really would just like my money and account closed. I switched to STRIPE and have had no issues.
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