us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

The product has been excellent

The product has been excellent. The fees could be lower!

4
Date of experience: Mar 23, 2024
Smarling barbershop
My business it’s growing

My business it’s growing, because the new millennium pay with cards every time.

5
Date of experience: Mar 23, 2024
John Sutton
In a complicated world

In a complicated world, Square makes it very easy for my business to bank, accept credit cards and invoice customers. It's a no brainer. This company is very good for our small mom and pop.

5
Date of experience: Mar 23, 2024
shineyourheart
Overall Square is a great service

Overall Square is a great service. I get what I need and feel confident that I can grow my business and be supported by this platform. I would like for the fees to be a little less aggressive for smaller businesses who need the extra $$ to continue to grow.

5
Date of experience: Mar 22, 2024
CLARKE
I Would Never Recommend Square.

I have been with Square for nearly 12 years and have been subject to rising prices despite the fact that I am already paying not only for POS services but also for payroll and marketing. In addition they have now made it almost mandatory that you have to buy their hardware. The latest gouging that has happened is their charging for loading gift cards. I use gift cards as a way for supporting local charities and I also pay quite a lot for the cards themselves. I wouldn't mind so much if within a week, Square went down as it does not infrequently and in offline mode, gift cards cannot be used. A few months ago we lost Square for 2 days and everything we did was offline and we lost money from declined transactions. Does Square compensate us for the loss in revenue or the fact that our gift card customers walk away upset. No of course they don't. They are not interested anymore in looking after their initial customers like myself who are the reason they became successful in the first place. I received an email this morning telling me that I would get $1,000 for referring a customer. If they can afford to give away $1,000 to us for conning other people into thinking Square is an excellent company, they can stop continually adding more and more cost to running a small business like mine. Although I am somewhat trapped by having invested in Square systems, I am contemplating spending thousands of dollars to move to another system run by people who are interested in my business rather than simply interested in how much money they can squeeze out of me.

1
Date of experience: Mar 22, 2024
Tortas Tejanas y mas
It’s really a safe and easy way to…

It’s really a safe and easy way to collect money and keep up with my sales . The reports are my favorite cause I always go back and review and compare my sales .

5
Date of experience: Mar 21, 2024
Kevin B
Only using until I can find another.

What I like about Square: I like that payments are transferred to my bank in a reasonable amount of time. I like the card reader, which has the convenient "tap to pay" feature. It was very easy to set up my invoices, logo, service list, etc, on the Square online site.What I don't like: The fees are higher than other payment systems. They have a clause in the Terms of Service, "Except where prohibited by law, you may not, nor may you permit any third party, directly or indirectly, to: use the Services for the sale of firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm;" I am only using Square until I can find a more reasonable company who can process cards in the field.

3
Date of experience: Mar 21, 2024
Alina Mykhailova
I still wait my purchase 🤷‍♀️ it’s must…

I still wait my purchase 🤷‍♀️ it’s must arrived March 27 , today is April 5th and I am still waiting my purchase.

1
Date of experience: Mar 21, 2024
Andy
The item was ordered to be a birthday…

The item was ordered to be a birthday present and was ordered 10 days before. It was disappointing the item was then 4 days later than the birthday. If it had been expected to be 2 weeks delivery that would have been fine but it showed as expected on the 27th Mar.

2
Date of experience: Mar 21, 2024
Filip Jokanovic
I waited for 10 days

I waited for 10 days, needed to reach to you, and after that I was informed that I will not receive my order.

1
Date of experience: Mar 21, 2024

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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