us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Beth
I used the Zip option to pay for a ticket for football camp.

I used the Zip option to pay for a ticket for a football camp and never got the ticket. I am currently in contact with the football camp company but if there’s no ticket then I need a refund and need to cancel the plan.

1
Date of experience: Oct 14, 2025
Nicole
I went to buy tickets it said error

I went to buy tickets it said error, took money and then later refunded it. Wouldn’t allow me to make a purchase although approved for funds.

1
Date of experience: Oct 14, 2025
Wayne
ease of use

ease of use, decent interest, auto payment

5
Date of experience: Oct 14, 2025
Queen
It helped me in a hard time

5
Date of experience: Oct 14, 2025
Janie Sue
Using this service has been seamless…

Using this service has been seamless from beginning to end. You’re making it way too easy for me to shop! And when I’ve returned stuff you refund quickly. Thanks!😊

5
Date of experience: Oct 14, 2025
I love Zip

Wonderful process and easy to recieve

5
Date of experience: Oct 14, 2025
lene
Wrong Ink In The Pens

The Pens had blue ink, I asked for black ink!!!

1
Date of experience: Oct 14, 2025
Pari Shrimali
“Avoid – Zero Communication and No Accountability”

Extremely poor experience. Communication from this supplier was consistently lacking. Despite placing our order well in advance, I had to keep chasing for updates and received no meaningful response. Then, just four days before our major expo, I was informed the pens were out of stock — information that should have been shared much earlier. They later advised the product was back in stock but would not arrive in time for the event.This level of service is unacceptable, especially for time-sensitive orders. If you need reliability, transparency, and basic communication, I would strongly recommend looking for another supplier.

1
Date of experience: Oct 14, 2025
Eddie
VERY DISAPPOINTED CUSTOMER

I CAN'T BELIEVE YOUR HUGE COMPANY DOSN'T HAVE PROOF READERS WHEN CUSTOMERS ORDER ONLINE I JUST GOT AN ORDER THAT WAS NOT COMPLETE WITH ALL MY INFORMATION ON THE IMPRINT AND I'M FURIOUS MAY NEVER ORDER AGAIN BECAUSE OF THIS ISSUE

1
Date of experience: Oct 14, 2025
richard grumbles
My product never arrived

My product never arrived. Ups says damaged in transit and now I do not know if I am ever getting product

1
Date of experience: Oct 14, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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