us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

gareth dickin
Completely incorrect order

Completely incorrect order. Zero response from support after emailing customer service to get the right item

1
Date of experience: Mar 09, 2023
Great Quality and Nice Service

I have always enjoyed my online shopping experience using Superdry's online store and have always been satisfied with the quality of their products.

5
Date of experience: Mar 09, 2023
genesis Bonilla
The jacket was a little bit too small…

The jacket was a little bit too small on me. I would like to return and get a different size.

2
Date of experience: Mar 09, 2023
shukyee wong
very comfortable

5
Date of experience: Mar 09, 2023
Shantoya Patterson
Stay away from square.They are scammers…

Stay away from square.They are scammers nothing more.Been waiting from last 1 year for my funds they are holding $9000.Tried to contact them multiple times thriugh email,phone but they are not releasing my hard earned money.I will sue them in court.

1
Date of experience: Mar 08, 2023
Rosmery Jimenez
Never received items

Items were sent back from UPS to superdry warehouse. It has been 2 weeks and no response from the customer service team in regards to my items and their arrival to me.

1
Date of experience: Mar 08, 2023
Scott
Men's Foam Trucker Hats

Foam trucker hats are really nice quality (thicker material, etc.) - much better than cheap ones. The hats' circumference and snap-back is good (where the hat sits on your head). However, some are too tall in the front which looks silly. Otherwise, very nice. Store staff in Time Square NYC are very nice and professional.

5
Date of experience: Mar 08, 2023
Michael Stirk
Love product, hate service

Emailed Superdry about an order nearly two weeks ago and have had no response. Shipping now costs (most competitors do not charge).I’ve spent literally thousands of dollars with Superdry over the years but there is no sense of appreciation, acknowledgment or benefits/perks, I feel like the company needs to acknowledge frequent shoppers and provide them with some value add or at the very least dedicate some of their customer service to high frequency customers

2
Date of experience: Mar 08, 2023
Patty Harris
Liars liars

If I could leave zero stars I would. I have been fighting to get my money since April of last year. I have literally called everyday, to only get told that they are escalating my case to the next department, that department tells me someone will contact me in 24-48 hours I have yet to receive a phone call or an email. $3,000 is alit of money to just give away. All I want is my funds not to get lied too or told they aren’t obligated to answer my questions about my money. Yeah fill this out wait for this person or department to contact me same thing I've been dealing with. Look you are a big company I worked hard for that $3,000. My child die and I could really use this money to pay for his funeral. PLEASE IM A WIDOWED MOM OF 5 KIDS

1
Date of experience: Mar 07, 2023
Kathy Bagshaw
Sent me the wrong size

1
Date of experience: Mar 07, 2023

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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