us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Chris Woolfenden
Service techs were great, customer service not.

Service techs were great. Customer servive was not so great, particularly billing and cancellation of auto renew.

3
Date of experience: Oct 10, 2025
Mimieptx
Technician diagnosed the problem

Technician diagnosed the problem, ordered the parts. In a few days, he called to set a time, to come install the parts. He was quick, and knowledgeable, and friendly.

5
Date of experience: Oct 10, 2025
Bonita
It’s been a way for my family to buy…

It’s been a way for my family to buy groceries etc without having to struggle. It’s easy to use and payments are affordable.

5
Date of experience: Oct 10, 2025
cheefchad
Process was easy and quick

5
Date of experience: Oct 10, 2025
Marvin
It’s a great experience to have Zap…

It’s a great experience to have Zap account

5
Date of experience: Oct 10, 2025
Stacy
Love this app easy to use….everything…

Love this app easy to use….everything was quick and easy

5
Date of experience: Oct 10, 2025
Michelle Leboeuf
it was smooth and simple

5
Date of experience: Oct 10, 2025
Jeffery Lunn
FIRST TIMES A CHARM

Quick and easygoing process with flexible payments

5
Date of experience: Oct 10, 2025
Cama
Certain things are confusing

I think that it's a little complicated to use in store and on certain sites it's a little confusing on how to put the total in and make it to where zip covers it instead of it trying to charge your card for the full amount when you can't pay it in full at the time

3
Date of experience: Oct 10, 2025
kyle tredway
Finished product did not reflect the picture at time of order

Finished product did not reflect the initial picture at time of order

1
Date of experience: Oct 10, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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