us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

DEREK RUAN
Fast and well communicated with client

Fast and well communicated with client. But no free shipping and tariff is a concern.

4
Date of experience: Oct 11, 2025
TED J VENESKY
Great Quality

Great Quality, Fast Delivery

5
Date of experience: Oct 11, 2025
TO in TX
Great fidget pens

Great fidget pens. My clients love them.

5
Date of experience: Oct 11, 2025
Family Pham-Berkat
Good pens 👍,received the exact type I…

Good pens 👍,received the exact type I ordered .

5
Date of experience: Oct 11, 2025
The Mills Team
Always Helpful and Prompt

Always helpful and prompt. However, the folks who manage our account are constantly changing, so it's difficult to maintain any kind of real relationship with them. They also call us a bit too regularly. We only order pens once or twice a year but it seems like we hear from them once or twice a month, which feels like we're getting telemarketing calls and spam e-mails. A less regular check-in would provide us with a better experience, and we often avoid answering the phone if we know it's pens.com. Other than that, the service is great. Hope this honest review is helpful!

4
Date of experience: Oct 11, 2025
Linda H
I love the pens I chose

I love the pens I chose. They write great, look great and came in a very timely fashion. Also, I caught a special and the pricing was significantly less than other companies I looked into for the equivilent product. Very happy.

5
Date of experience: Oct 11, 2025
JOHN GETCE
You only put my logo on the pads

You only put my logo on the pads. No company name. Nothing to let people know what kind of business it is. No phone number. My current customers couldn’t even tell what it means. Very disappointed after all these years that is what you sold me.

1
Date of experience: Oct 11, 2025
DEWAYNE O'NEAL
Everything was as expected

Everything was as expected

5
Date of experience: Oct 11, 2025
Deborah
My conversation with my representative…

My conversation with my representative was very cordial and the pricing was within my budget. I also received the order in a timely manner as promised so I received it before my event.

5
Date of experience: Oct 11, 2025
JWolf
Reunion Pens

The pens turned out as well as we had hoped and arrived in a timely manner. We couldn't be more pleased. We had the pens made for our 50th high school class reunion.

5
Date of experience: Oct 11, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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