Review Time
Initial quote for 400$ TOTAL for transfer I made an initial 207$ deposit on 11/22/25 with guarantee deliver by the 30th when I had not received a confirmation call I called the company the person on the text is Katie Sherman she proceeds to tell me the driver wont deliver vehicle unless I pay an additional 400$ for total of 600$ I told her not only NO !! Start a refund now this was on 11/30/25 she tells me the refund will take 5 days today is 12/19/25 still NO refund. I have asked the Attorney General State of Florida to please investigate this company this company due to having SEVERAL customers online complaints of the not honoring quotes and appear as deceptive practice DO NOT DO business with these people
I recently moved from Michigan to Florida for work and didn’t want to drive such a long distance, so I decided to ship my vehicle instead. After being contacted by many companies, I chose US Cargo Freight—and it turned out to be one of the best decisions I’ve ever made.They showed up on time and delivered my vehicle exactly as promised. The driver was extremely professional and took great care of my car. An added bonus is that they are fully insured, which gave me extra peace of mind. Their service was truly top-notch, and I honestly believe they are one of the best in the industry.Their rates are also very competitive compared to others in the market. I will definitely use them again in the future when I move back. They truly deserve a 5-star rating!
Do not use this company !!!!!They use predatory quoting tactics To rope you into to signing a deposit/quote Then they duck and dodge you for a week stringing you along until they triple your price they quoted you. I am contacting the attorneys general in hopes of having them investigated so they are forced to close or do the right thing! This is a horrible company
Day 7: Still No Refund – This Company is Dishonest!I want to be very clear about my experience. The representative over the phone was adamant for two days straight, trying to convince me that I had to put in $300–$400 more in order to get my car shipped. He kept insisting “that’s what it is,” when in reality it was not what I agreed to. Furthermore, he told me I would not get a refund because I was breaking the contract. I told him directly that I was not breaking the contract—they were, because they failed to provide the service we agreed upon. That is a breach of contract on their part.Despite that, he refused to return my money. Everything he said was misleading and untruthful. I only just saw their reply here on Trustpilot at 1:00 AM this morning, where they claimed they had already processed a refund and that it would reflect in 5–7 business days. In reality, today marks the seventh day—I have checked my bank account and there is no refund, no email, no message, and no phone call from them at all.On top of this, I have been shipping my car for the last 20 years—this is my fifth time using auto transport—and I have never had a company try to raise the agreed-upon price after I signed and paid the deposit. Every other transporter I’ve worked with has always honored the original quote. I have never even heard of a legitimate company saying, “the price might change.” That is not how this industry works, and it shows how dishonest this company truly is.Their words and actions do not align. They only wrote their response here because of my review, but in reality, they have not refunded me or communicated with me in any way. The representative I dealt with was dishonest, pushy, and completely unprofessional.Stay away from this company—they are not truthful, they breach agreements, and they will take advantage of you.
Really terrible experience. I’m not going to blame it on one particular company (because maybe it’s just the car/vehicle shipping industry in general) but these guys need to feel the effects of what fraud/bait and switch are. I’ve done multiple reviews on them at this point, and will continue to do more to drop their rating even more. In short, they offered me a quote. That quote was SIGNED IN A CONTRACT. Then it changed… not once… not three times, but FOUR times!! Then, upon deliver the carrier Two Ways Freight, LlC changed the price again. They’ll be getting very poor reviews as well. Ivan, the Ukrainian could barely speak English driver didn’t give two shits about it. Good to know. Don’t go with this company. Even the dealer I purchased the car through didn’t put the title in my car because he felt something off about the whole situation. Buyer/shipper BEWARE!!
These people are scam artists. They take your deposit with no intention of providing the services they advertise. They are also under insured. I had to report them to the DOT when I discovered they were in breach of contract and were not going to fulfill the services I put down a deposit for. They believe they can get away with these scams too. They will tell you, you are working with other companies and therefore do not have to return your deposit. I only had one car to transport so why would I work with more than one company. That’s the scam they run. They are now under investigation for federal crimes. Use at your own riskUpdate: I thoroughly enjoyed the response this company cooked up. The tone and information provided are a lovely work of fiction and a complete change from what we had to deal with while we were considered ‘customers’. Enjoy the show they put on for the sake of being able to continue providing a scam instead of actual service. Again, hire at your own risk.
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