Review Time
I ordered a gold chain from US Jewelry Factory and it turned out even better than I expected. The quality feels solid and it has a nice shine that looks expensive. Shipping was fast and everything came safely packed. Customer service was also quick to reply when I asked about delivery. Overall a really good experience and I’ll definitely be buying again.
I received my ring,it was lovely but too big.I wrote to the company to ask about a refund.And they replied immediately.They were very responsive with excellent customer service,answered me right away in a very friendly tone.I would go back to them first with any future jewelery needs.
US Jewelry Factory was wonderful to work with, start to finish. I bought from their etsy site so had some trepidation buying such a large item online. However I read all of the positive reviews and went for it. The rings were absolutely stunning, shipped very quickly and with insurance and when I had an issue after receiving the ring, they dealt with it promptly and professionally. Could not recommend them more highly!!
This was my second purchase from US jewerly Factory. I purchased a ring on deep discount clearance and it was shipped through UPS. UPS sent several emails with date and time of delivery. I had to be home to sign for package. the date and time passed with not delivery and when I tried to check with UPS THE TRACKING INFO had disappeared. I sent an email later that night to US Jewelry that I had not received the package and had not signed that I did. The next morning customer service called and apologized, stating the pick up UPS TRUCK in New York had been robbed and one of the items taken was my ring. They offered to make me another ring at the same price or refund my money. They just asked for 7 to 10 more days to get this done. They found me another stone which was a nicer and larger diamond and sent me details for approval. This ring arrived also by UPS [ Which was later then Ups told me] but the ring is perfect and I am very happy and pleased with the product and service from US Jewelry factory. Customer service is number one with them.
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At US Jewelry Factory®, we take pride in offering the most extensive collection of stunning diamond engagement rings. Each piece is designed and handcrafted in the heart of New York City, a hub of elegance and craftsmanship. Our commitment to fine quality and affordability sets us apart in the world of jewelry.
We also craft exquisite wedding bands, dazzling diamond earrings, timeless pendants, and stunning bracelets. Each piece is a testament to our dedication to beauty and quality.
Whether you're seeking the perfect engagement ring to declare your love or looking for a special gift to celebrate life's moments, US Jewelry Factory® welcomes you to explore our world of brilliance. We're here to make your jewelry dreams come true.See more
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