Review Time
It's very well made with a strong, durable zip and a hood with good coverage and side pockets with reasonable depth. The Hoody's material is a standout: the 15 per cent hemp mix creates breathability; the entire fabric feels lovely on the skin. The product is Patagonia's superior Hoody. The disappointment is the Pine Needle Green colorway has been retired in Australia; the Black and Marlowe Brown options are attractive but the Pine Needle Green is outstanding. Quick delivery when ordered online in Melbourne - two business days.
We are extremely disappointed with our recent experience. We purchased multiple clothing items as Christmas gifts and decided to return just one item, which was never worn or even tried on, as it was intended to remain new for gifting.
Despite this, Patagonia returned the item to us twice, claiming it had been worn, without providing any specific explanation or evidence. The product is in immaculate, unused condition.
For a company of this size and reputation, this handling of a straightforward return is unacceptable. We expect transparency, clear communication, and fair treatment when following the return policy in good faith.
I sent a shirt and jacket for repair. Both were sent back without repairs. You expert better quality for the high price - or at least a commitment to repairing holes in their clothes. Very disappointing for a company that claims to take sustainability seriously. This is greenwashing.
We are extremely disappointed with our recent experience. We purchased multiple clothing items as Christmas gifts and decided to return just one item, which was never worn or even tried on, as it was intended to remain new for gifting.Despite this, Patagonia returned the item to us twice, claiming it had been worn, without providing any specific explanation or evidence. The product is in immaculate, unused condition.For a company of this size and reputation, this handling of a straightforward return is unacceptable. We expect transparency, clear communication, and fair treatment when following the return policy in good faith.
I bought Patagonia waterproof pants and rain jacket for a multi day hike, the pants became torn early in the trip. Upon my return I asked the store (Paddy Pallin, Hobart) about a repair or replacement - they told me Patagonia would fix the pants, which they did at no cost. A proper repair job too, not just a crappy stitch job but a complete new patch. Very happy with that service
Every year, I’ve purchased items from Patagonia for my daughter’s birthday. This will be my last year doing so. I recently learned that, even though Patagonia has a store in Canada, their online orders are shipped from the U.S. — and they charge $28 for shipping.That’s the most I’ve ever paid to ship clothing. I’ve always been willing to pay Patagonia’s higher prices because I believed in their quality and commitment to the environment. But what I can’t overlook is being charged such an excessive shipping fee for products that aren’t even shipped within Canada.Very disappointing — especially from a company that promotes fairness and sustainability.
Jacket ordered on 24 hour service over a week ago. Mis-routed and not deleivered one week later Raised the issue last week. No response from customer service and no options on Royal Mail tracking to contact them either So poor form a company of this size and for an expensive item
I had my down jacket for 5 years, it was starting to rip in a few places because I used it a lot, basically every day during the cold season. I got in touch with them and they accepted to repair it for free, including shipping, got it in a few weeks.They did a great job Amazing Company
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Patagonia clothing company is a designer of outdoor clothing and gear. We make organic cotton clothing, sportswear, travel clothing, technical Regulator and Synchilla fleece and Capilene underwear. We also have children’s clothing, kids; apparel and baby clothes.
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