Review Time
DO NOT BUY FROM HERE. Originally bought a van that lasted 2 months because of an issue with the turbo which i had to hand back several times before being written off after a host of other issues. To be fair they gave me another van without additional cost that had to be handed back on same day as they gave me it with an oil leak then dpf had to be completely replaced only to find after 7 months and less than 5 thousand miles it has broken down again(timing belt and cam chain gone!) 1 bad van is maybe bad luck but 2 is down right unacceptable. The cost of repair is between £3-5k excluding VAT and the warranty offered only covers up to £2k. After contacting them they are no longer interested as its outwith there standard 6 month warranty, been left high and dry and out of pocket the best part of £10k (van price including VAT) as well as not being able to work as im self employed please avoid unless you want saddled with a van thats been battered and shoddily repaired and serviced. As these are all ex hire vans. Now moving goal posts with warranty. The copy i have in front of me clearly states any vehicle under 8 years old and under 80000 miles qualify for a claim and have wear and tear cover which the van in question qualifies. Is this not now the case?
Outstanding service from Chris Kershaw. We saw the van we wanted and he made the transaction very easy.
Good advice given, you can tell he takes a lot of pride in his job by his enthusiasm.
Mark was absolutely brilliant and really helpful in sorting out a van for us. He kept in touch and was on the ball as soon as the van was ready for us to collect. He was really professional but personable at the same time. Lovely bunch of guys, would recommend to anyone and would definitely go back if I needed to!
George and Danni
Looking for a truck is an experience. Looking for honesty and buying exactly what is advertised is top of the thoughts when looking to buy a used vehicle. We found Rory and Lucy to work as a team. The vehicle bought met all our expectations. It was serviced MOT’d clean and ready to collect on the day booked. A first class service. Thank you Michelle
The buying process was smooth, clear, and highly professional throughout, all thanks to the representative. The vehicle matched the description perfectly and drives wonderfully. If you want a reliable van and outstanding customer support, I wholeheartedly recommend this seller!
The representative was great, resolving the issue with the MOT and service so we could proceed on our desired date, which didn’t leave much time. Quick and easy on the day; very satisfied with both the vehicle and the service received.
The entire buying experience was smooth, clear, and professional from start to finish, thanks to the representative. The vehicle matched the description perfectly and drives wonderfully. If you're in the market for a quality van and exceptional customer support, I highly recommend this seller!
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Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
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