Review Time
I have been a customer with Vapemate for some time now and have always been impressed with their professionalism, efficiency and the quality of their products. I recently had an issue with an E liquid order, and was greatly impressed with how promptly and helpfully it was dealt with. They went above and beyond my expectations! Could not recommend them more emphatically!
Great company. Have used for quite a while now. Stacey is always very helpful. Good flavours and great price. Delivery is very good. Would really highly recommend this company. Had a problem with my VIP points and Stacey resolved it very quickly. Best American Red taste I have found.
I have been a customer for the past 2yrd plus with customer service has been very high in satisfaction plus with a new website platform which is so customer oriented on so many levels where one can use the bonus points for a order simplicity in one word
I've been using vapemate to purchase my ecig juices for over 5 years now and I have always been happy with everything. Delivery is excellent and usually comes next day. I can't fault them in any way, always a great service. Have spoke to customer service twice in the last few years and they have always been very friendly and helpful.
I cannot commend highly enough the support that I have received from a Vapemate Customer Services Agent named Stacey, this, in reference to an order placed on 1st May 2023. Due to a Stock Error the goods were unavailable. What was even more commendable was the fact that the order was not a practically large one @ £34.99.Within two days of placing my order I received my first email from Stacey advising that the goods were not in stock and offering me alternative vape pens (two Black ones), but as I was looking for two different colours I advised Stacey that I would wait until those were in stock.From the first email I received from Stacey (03.05.2023) until I accepted the substitute vape pens offered, I regularly receive a total of eight emails from Stacey keeping me updated regarding stock levels.Businesses today often trumpet the ethos of “Customer Service”. Vapemate, through the admirable dedication of "Agent Stacey" have shown the real meaning of Customer Services.I would respectfully suggest to the reviewers that have posted negative reviews regarding any poor Customer Services they have experienced that these agents can only assist within the remit laid out by their employers, it is not that agents business, also remember that Customer Services Agents are only human! The work of a Customer Services agent is not always nice, or easy. I speak from experience having worked 10 years part time before I retired for the mobile phone company Orange. Every day I would thank God that I only had to put up with rude callers for four hours and not the twelve hours my colleagues worked.
I've been using Vapemate for about 4-5 years now, and have never been let down. If ever things don't go to plan, customer service has always resolved the issue swiftly. On my most recent order, one of the e-liquids was out of stock, and Stacey from customer service sent me 2 bottles of the requested replacement flavour instead of 1, which was very welcome and much appreciated.
Have shopped with this company for years and had excellent and swift service. Had a small issue recently with a particular product but Stacey resolved it and I will continue to buy my products from Vapemate. Communication is key, and if you let them know, they will respond and resolve.
This is an absolutely awful company to deal with. They have been selling out of date products and refuse to issue a refund. I have purchased full price products and been sent items which were all out of date. Vapemate replaced them with more out of date products. Their customer service is appalling as it takes them a week to reply to a message. Stay well clear of this company as they are experts at charging full price and fulfilling orders with out of date products.
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