Review Time
I've been ordering from Vapemate for years and and have always received first class service from them. I recently made a mistake with an order and the return and refund process was handled impeccably. Their own menthol liquid is by far the best menthol on the market and I've tried a lot.
I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and the fault was mine, not theirs. I stuffed up the order finger fumbling and in too much of a hurry.Contacted customer services and they were absolutely understanding and explained how to return the incorrect product and sort it out. All done as rapidly as humanly possible and very pleasant to deal with as well. They should also get an extra star for NOT using the appalling Evri for their deliveries. Highly recommended.
We have been having problems with the Innokin cool fire pulse vape. We have replaced 2 under warranty and one of the replacements has developed the same problem. Vapemate and Zoe in particular have been extremely helpful in resolving this problem.
I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication after the call was through email and has been clear and concise.Helpful, friendly and will continue to use these guys for future purchases :-)
I placed just a small order after reading some negative reviews but I have had no issues whatsoever. Ordered on Monday 7th July and items were delivered today, Wednesday 9th July and that was using their standard free 3-5 days delivery and my order was here In 2. Absolutely no complaints at all. I will be placing another order today. Thank you 😊
At time of writing, I've been waiting 10 days for my order to be dispatched. I was sent an email a couple of days after I made the order saying they were out of stock of some of the items and was given a partial refund. Since then I've heard absolutely nothing, and it isn't good enough.
I hadn't heard of vapemate until I searched for a mod I wanted to buy & saw they had it cheaper than elsewhere. I didn't know what to expect from the company but the service was excellent. I ordered on Saturday and delivery was on Monday. The product is as advertised and works as it should. Overall I'm very satisfied and will be ordering from vapemate again in future.
absolutely shocking customer service paid for nxt day delivery and woman on phone was about much use a a chocolate tea pot left several emails with support and customer service but no reply will be phoning again tomorrow for a full refund
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