Review Time
I booked a van from hopper’s crossing branch nd this wasn’t my first time from them.
But when a was there to pick up today I was denied just because I was using my company card and the receptionist (Azoo) was way out of tone and denied to give the van
I have never had any issues before as I been using the same card always for payment.
Really disappointed with this kind of behaviour and service from this particular branch receptionist
I booked a van from hopper’s crossing branch nd this wasn’t my first time from them.But when a was there to pick up today I was denied just because I was using my company card and the receptionist (Azoo) was way out of tone and denied to give the vanI have never had any issues before as I been using the same card always for payment.Really disappointed with this kind of behaviour and service from this particular branch receptionist
At first, everything seemed great — the car was clean, comfortable, and the pickup process was smooth. I thought I was getting a good deal and was happy with the rental overall during my trip. Unfortunately, things took a turn for the worse when it came time to return the vehicle.After handing the car back in perfect condition and on time, I was shocked to discover several unexpected charges added to my bill. There was no clear explanation at the counter, and when I tried to question the extra costs, I was met with vague answers and unhelpful responses. What started as a reasonably priced rental quickly turned into a much more expensive and frustrating experience.The hidden fees and lack of transparency really left a bad impression. I’ve rented from other companies before and never had to deal with this kind of surprise at the end. It’s incredibly disappointing to feel misled after being satisfied with everything else.Because of this experience, I’ve lost trust in Budget Rent a Car and will definitely be shopping around next time. I’d strongly recommend anyone considering renting from them to read the fine print carefully — what looks like a good deal at first might end up costing you much more than expected.
WORST SERVICE! DO NOT GO WITH THIS INSURANCE. Spent an hour on the phone to get my ex off my policy, they didn't do it properly.Called multiple times, still nothing. CAN'T EVEN LOG IN TO THE ONLINE PORTAL TO LODGE A CLAIM. Chat AI "bot' gives no help what so ever, just sends me a link to the page i can't log in to. Paying around $170 a month for a headache.
Picked up a Nissan X-Trail from Budget at Coolangatta Airport. Used Vroomvroomvroom a few months prior to find the best price vehicle then booked directly through Budget. Dylan at the counter was very friendly, the pick up process was easy and vehicle inspection photos emailed. No issues with the car and the child booster seat all fitted for us. On return, we found a BP near the airport, but was quite a weird awkward stop. We later found out Hope Energy was a better option for next time, closer to the airport and easier to navigate to. The fuel cap didn’t indicate petrol or diesel, so we called up to double check before filling it up. Just as we entered the car rental return gate, our little one threw up everywhere! We had plenty of time but it was a stressful situation! The parking attendants were super friendly, chill and supportive. They mentioned the process of doing what they can, but may send it for a deep clean if needed. It would have been upsetting if they were angry, etc. but their calm and empathetic nature helped us stay cool and focused on cleaning ourselves up and catching our flight.
Albury airport Budget.Had a car booked for 4 days. Brought half cash half in card she didn't say anything on the phone about being cash only so I said I'd go to the bank and cash it in so it's all on the card so I can pay. Got back and she said the car had gone and ther s no more available.I'd give it zero if I could.
Rented a Tesla from Brisbane Airport. Easy rental process. The staff were very friendly and took the time to show me the tips and tricks to using the Tesla (my first time). Only thing that could be improved was explanation about charging the car, and fast-charging billing afterwards. Otherwise overall an great experience.
Rented a van for one day from Budget Ballarat. Later the same week the company made two additional charges to my credit card without my knowledge, totally more than twice the agreed total for the rental. Staff insist there is nothing they can do. Have begun fraud proceedings with my bank and I will NEVER deal with them again, They are thieves, simple as that.
My wife and I rented a Budget car in Mackay, Queensland. It was a Corolla so a very reliable car that gave me no trouble. However both front tyres were bald to the extend that the braided steel wires in the inside edge of the tyres were exposed. So not only was the tread worn to the point that it was illegal to drive the car, but the steel wire bands were exposed as well. This is a gross violation of Budget’s responsibility to ensure that any car rented by their customers is kept in a roadworthy condition. Luckily for us, there was no rain during the time that I hired the car over Christmas 2024. Had the roads been wet, we could have been placed in a very dangerous situation as I drove the car on very mountainous and windy roads west of Mackay. I completed an incident report but don’t expect Budget will respond or ensure that their fleet of cars are roadworthy. Budget should not be trusted and if you hire one of their vehicles, check the tyres!!
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Budget Rent A Car: Rental car rates and reservations - cheap economy autos, compact hire cars, intermediate rental cars, full size cars, trucks, vans and utes. Car hire rates for the budget traveller. Portable GPS units.Rent a car from Budget car and truck rental. Car rental locations throughout Australia, including Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart and regional centres. Budget has cheap car rentals for every occasion.See more
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