vertu.com

2.7
2.7 Based on 20 reviews

Founded in 1998, VERTU established its headquarters and workshops in Hampshire, UK. In 2002, VERTU launched the Signature, the world’s first luxury mobile phone, thereby creating a new product category in which we have remained the market leader ever sinc...

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Average Rating

2.7

/
5

20 Reviews

5 Star
33%
4 Star
10%
3 Star
0%
2 Star
0%
1 Star
57%

All Reviews

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Review Time

Gwen Baker
Disappointing experience with my order

I bought 2 rings, but neither of them functioned properly. I returned them using a courier service at my own expense since the company wouldn't cover the return shipping. They have received the items, but over a month later, I still haven't received my refund, and their responses have been inconsistent.

1
Date of experience: Dec 07, 2025
MattIssxd
Ignored Complaint

It seems my earlier review regarding the car sales service has been overlooked. They promised to investigate my issue, but I’m still waiting for any feedback.

1
Date of experience: Nov 18, 2025
Sandi Brooks
Complete Scam, Avoid at All Costs

The phones are overpriced ZTE Android devices, and the smartwatch appears to be a rebranded Huawei. The website is poorly made, and the former CEO has legal issues in Turkey. They even listed nonexistent devices. The sound quality is subpar compared to competitors, and they misrepresented the camera capabilities using unrelated photos. This is undoubtedly a scam.

1
Date of experience: Nov 10, 2025
Hilary Ross
Disappointing Experience with Returns

I bought two rings, but neither worked. I returned them using my own courier since the company wouldn't cover the return. They received the items over a month ago, yet my refund hasn't been processed, and I keep getting vague responses.

1
Date of experience: Oct 17, 2025
Nawe29
Frustrating Test Drive Experience

During a test drive, the car broke down. I was assured it would be fixed and would get updates. After organizing a loan and agreeing to a follow-up test drive, I found out the car had been sold without any communication. It felt deceitful, and their customer service seems very unreliable.

1
Date of experience: Oct 12, 2025
Percival Brown
Outstanding Customer Service

I visited a garage for the first time and was pleasantly surprised by the assistance from the staff. They helped me find the perfect car, accommodating my budget and answering all my questions without being pushy. Although I ultimately chose a different car due to color preferences, I left feeling valued and appreciated as a potential customer.

5
Date of experience: Aug 23, 2025
Montie Clark
Terrible Quality Products

The products are essentially cheap plastic phones from a factory, just rebranded to look appealing. The pricing is unjustifiable for the quality, which is similar to what you'd find at discount electronics stores.

1
Date of experience: Jul 24, 2025
Edgar Sanders
Happy with the Overall Service

It took some time to receive my car and finalize the paperwork, but I was pleased with the service I received. I plan to return in a few years for another vehicle. The current car meets my needs perfectly, so thank you for the assistance.

4
Date of experience: Jun 04, 2025
Bramwell Price
Beware of Fakes

Caution is advised, as they sell low-quality fake phones at exorbitant prices.

1
Date of experience: Mar 23, 2025
Dragan61
Exceptional Experience!

We recently purchased our third vehicle from a dealership and were thoroughly impressed. Following a serious accident, the staff showed great empathy and support. We received our new car quickly, which brought us peace of mind. Their customer service is outstanding, and I would recommend them to anyone looking for a new car.

5
Date of experience: Feb 05, 2025

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Business Details

  • Founded in 1998, VERTU established its headquarters and workshops in Hampshire, UK. In 2002, VERTU launched the Signature, the world’s first luxury mobile phone, thereby creating a new product category in which we have remained the market leader ever since. Our mission is to continue leading the global luxury mobile phone market with innovation and excellence.

    See more

  • email official.service@vertu.com
  • language https://vertu.com

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