Review Time
After 1.8 years of satisfactory service, our connection began frequently dropping, leaving us offline for hours multiple times a week. The support team was unhelpful, and this issue has persisted for over six weeks without resolution. They even suggested switching to another provider. I feel very let down.
After 1.8 years of decent service, our connection started dropping frequently, leaving us offline for hours on several days each week. The support team was unhelpful, and this issue has continued for over six weeks without resolution. They even suggested I switch to another provider. I feel very disappointed.
We only use this service for emails, and the cost is minimal. However, getting any technical help is futile. I've tried for years to fix a 'send' problem, but it's always someone else's fault. I managed to resolve it on my computer, but my wife still can't send emails. It took me an hour to find a phone number on their website.
Be very cautious about using this service; they are quite unhelpful. If you have a problem, communicating with support is difficult. I was with them for three years, and it has been the worst experience. There are no technicians to assist you, and calls are frustratingly long without resolution.
This company is terrible. After eight years, they changed my billing method, and due to communication issues, I ended up late on a payment. They sent me to debt collectors. Be warned, they intentionally employ people who struggle with English to mislead customers. This is the worst ISP in the country.
Is it possible to give zero or negative stars? I've had an email address for over twenty years, and now they have taken control of the domain and shut it down without any forwarding options. There was no assistance or notice. Avoid this service at all costs.
After twenty years of having an email address, this service took over the domain and permanently shut it down, leaving me with no way to forward emails to my new account. I've wasted time and money trying to replace everything. Please, do not use this service.
After switching providers due to billing issues, they continued to withdraw money from my account months later. This feels like theft! I shouldn't have had direct debit set up. When I called for a refund, I was hung up on and told someone would contact me, which never happened. I had to wait over 30 minutes just to speak to someone.
This is by far the worst internet provider I've ever encountered. The connection is slow, and it frequently disappears for about an hour. Customer service is a nightmare, with long hold times and unhelpful responses. Every call takes at least 45 minutes, and they keep raising prices without reason. I recently switched providers, and the new service is much faster and hassle-free.
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