Review Time
Great customer service especially when I emailed about a measurement problem. They messaged me straight away and were really helpful. Delivery was swift and I’m so pleased with the Vinyl. Exactly what I was looking for. Will definitely use this company again and have already recommended to friends and family.
Called customer services before placing my order, who said delivery would be 5 working days maximum. Placed and paid for order first thing Monday morning and booked fitter for Saturday morning. No sign of delivery on Friday nor any tracking or updates, just random emails stating they have received my order, taken my payment, and nothing else. Finally had update on Friday afternoon stating delivery would definitely be today (Monday 16/02/2026). Called DX to confirm a timescale only to be told that that my order would not be delivered today but tomorrow. Had I not called I would have been none the wiser, I took the day off work on both Friday and Monday for nothing and wasted my time and annual leave. Now received an email stating order will come tomorrow "at my request!!". Absolutely appalling, disgraceful, dishonest & unprofessional behaviour. Will not be ordering from this company again.
I've just placed my first order with Vinyl Flooring. So far the customer service has been excellent. I had very specific delivery requirements and requested multiple changes, all which were handled within the hour. They helped advise me on how much flooring I needed to buy and were generally very helpful. Looking forward to receiving everything next week!
I've just placed my first order with Vinyl Flooring. So far the customer service has been excellent. I had very specific delivery requirements and requested multiple changes, all which were handled within the hour. They helped advise me on how much flooring I needed to buy and were generally very helpful. Looking forward to receiving everything next week!
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