Review Time
Terrible service. I bought 3 ties that arrived a few days late compared to the initial delivery date. I didn't like the original color of 2 of the ties and wanted to return them. I went to the website to make the return and the process of creating a ticket leads to another platform that sends an automated email interrupting the response within 48 business hours. Besides being confusing, more than 3 weeks have passed, and there is no feedback, and when I call the phone number on the website, they say it's not assigned. A shameful after-sales service.
Après maintenant 6 mois depuis ma commande, je n'ai toujours rien reçu. Tout simplement du vol.
A la suite de ce post Viola Milano me menace de dénigrer mon cabinet (qui n'a rien à voir dans cette histoire), si je ne retire pas mes commentaires (cela en dit long sur leurs méthodes): voici le texte de l'email de viola milano:
"Dear Jean,
Hope all is well.
Your tie laying here ready since january. You have not left one review - you left 3 reviews.
The order will not be refunded and we leave this experience with your law firm and you on google. I leave 3, and will add one for every time you add it.
Thank you
Have a nice weekend
Davide
Viola Milano"
I placed an order for four ties on December 21. While the website indicates my order is completed, I have not received any shipping information or tracking details. As of January 5, there has been no update on my order status. I reached out to the customer service team twice, but I have yet to receive a response. Given that other customers have mentioned only getting a reply after posting a review, I will maintain this two-star rating until I receive a response or clarification.
I placed an order for a leather bracelet in September 2025, only to be informed that the color I wanted was out of stock. Since then, I've exchanged 13 emails requesting a refund, having asked for it 5 times. Despite their repeated assurances that I would receive my refund, it has yet to be processed.
I made an order on November 29th and still haven't received any shipping confirmation. Even after several emails and messages through the customer service portal, there has been no reply. This website feels like a scam; I advise against placing an order.
I ordered on November 29th and still haven't received any shipping confirmation. Despite reaching out multiple times via email and the customer support portal, I have not received a response. This website feels like a scam, avoid ordering.
I ordered some accessories for a special event 15 days before it, thinking that would be enough time. After having previously purchased a tie, I expected timely delivery and quality. However, a week after placing my order, I tried to reach customer support for an update. After three emails and 14 days, I still have not heard back. Terrible service.
I placed an order on December 1. Since then, I have not received any updates about my order, despite sending a couple of emails and opening several tickets with customer service (they claim to respond within 48 hours). UPDATE: I received a reply as soon as I posted this review. Sometimes you have to push for feedback.
I placed an order on November 28th and have emailed four times without any reply. The website feels like a rip-off—do not order! Update: After posting this, the company confirmed receipt of my order, but there has been no further communication. The situation is still unresolved, and I have no idea if my items have shipped or if I will receive them at all. This lack of communication is highly unprofessional. If this isn't clarified soon, I will consider legal action.
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Viola Milano gives men an opportunity to express their own uniqueness and personality with individual twists to their outfits.
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