Review Time
The phones frequently experience problems, leading to app crashes. I contacted the support team, who provided suggestions to keep my personal device connected, but that wasn't the solution I was looking for. I bought a new phone to avoid relying on my own device constantly.
The phones are highly unreliable, constantly causing app crashes. I contacted the support team, and they offered some tips to keep my personal device connected to the phone, which was not what I wanted at all. The main reason for my purchase was to avoid relying on my own device all the time.
Getting a refund is impossible. I bought several phones, and the support was terrible. I faced an issue with one device and waited two weeks, only to be told to keep waiting. I couldn't use a phone for two weeks, and the support suggested I use my other devices.
The support team is completely ineffective. Initially, they agree to any feature you ask about, even if it's not available, just to make the sale. After the purchase, their responses become either silent or clueless, and they suddenly can't communicate well. They were clear before the sale, but confused and unresponsive afterward. I strongly advise against buying from them.
I regret not reading reviews before my purchase. AVOID any residential proxy IPs they sell. They are all misrepresented as Hong Kong IPs. They interfered with my devices and the apps I installed on my virtual phone. I noticed apps I never installed. I lost all work done over a week in just one day across three apps I had on my cloud phone. PLEASE choose another virtual phone service.
My experience with this service was worse than expected. Their advertising claimed they were 'the best cloud phone company,' but the reality was far from it. I rented an American phone, and while the IP was American, the DNS server was from Hong Kong, which is problematic for sensitive tasks. I spent two days trying to explain the issue to their tech support, but they insisted everything was 'normal.' When I requested a refund, they simply said, 'No refunds.' It's shocking how a company that promotes itself widely can fail to provide professional service or support. My experience was marked by delays and negligence, and I would never recommend them.
I bought a virtual phone and a static residential IP, both of which were defective and unusable. They were marketed as USA-based and residential, but the IP was identified as a data center by major checkers. The geo-location was incorrect, making both products useless. Support acknowledged the problem and promised replacements but failed to deliver. When I requested a full refund, they outright refused, showing no regard for customer satisfaction. This pattern of defective products and refund refusal is evident in many reviews. DO NOT PURCHASE from them. If you decide to buy, use a payment method that allows easy chargebacks.
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