vodafone.de

1.3
1.3 Based on 41 reviews

Willkommen bei Vodafone, einem der führenden Kommunikationskonzerne Deutschlands. Mit unserem Internet, Mobilfunk und Fernsehen versorgen wir Millionen von Kund:innen im ganzen Land. Dafür bauen wir unsere Netze aus – im Boden und in der Luft. Mit zuverlä...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

41 Reviews

5 Star
7%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
91%

All Reviews

Filter Reviews

Review Time

mikas vaitavicius
They are scam company. Have 100e/month and nostop conection lost cant do nothing what is important.

They are scam company. Have 100e/month and nostop conection lost cant do nothing what is important. Asked help nothing works and we talk about glasfiber. Really if you read dont use it

1
Date of experience: Feb 21, 2026
jimmy ascension
My personal official rating : - Not even worth the Zero. Issues :Disconnects , when i got first 7 da

My personal official rating : - Not even worth the Zero.
Issues :Disconnects , when i got first 7 days as a new customer in vodafone, i had 30 disconnects per day.
On the phone customer service speaks only German btw, and also they claim "we dont see anything as disconnect issues "

Solution : Leave this company , its an indie c4ncerbad company , worthless and last stage .

1
Date of experience: Feb 21, 2026
Kady Beam
I moved a few Months ago and had to cancle and then resubscribe... I chose the exact same Contract s

I moved a few Months ago and had to cancle and then resubscribe... I chose the exact same Contract suddenly I am being told they cant adjust the Date the Bill is being booked of to the beginning of the month. Aparently in the 6 month between my moves they evolved backwards because before it was possible.

1
Date of experience: Feb 19, 2026
Kady Beam
No adjustments

I moved a few Months ago and had to cancle and then resubscribe... I chose the exact same Contract suddenly I am being told they cant adjust the Date the Bill is being booked of to the beginning of the month. Aparently in the 6 month between my moves they evolved backwards because before it was possible.

1
Date of experience: Feb 19, 2026
Luigi Vendetta
Luigi did nothing wrong :)

1
Date of experience: Feb 04, 2026
Exceptionally good problem-solving!

Had internet issues last Sunday (01.02.2026) reported to Vodafone via their problem-reporting tool, had a free 512GB e-sim just 20 minutes after that to cover my internet needs for the day. There was already an offer for a technical support member the next morning, who then came by 2 hours later and fixed the issue. The whole problem solving process took a little over 27 hours from start to finish (on a non business day!).Additionally, they have incorporated the „We will notify you“ principle in every step along the way which I found to be exceptionally pleasing, as you usually have to ring a dozen hotlines just to talk to someone and get a date for tech support. Hands down best customer support in telecommunications I have ever received.

5
Date of experience: Jan 31, 2026
Anoniem
Horrible service

Horrible service. I’ve emailed five times over the past month requesting to cancel my contract, and I’ve received no reply at all. Very disappointing and unprofessional.

1
Date of experience: Jan 31, 2026
Toni Nekic
Way better than expected — deserves to be #1

I got the Vodafone CallYa prepaid eSIM recently and I’m really impressed. Setup was easy — no hassle at all. The Internet speed is fast, the connection stable, and even indoors (shops, bars, etc.) it works great.What surprised me most was how well it performed on trains. I traveled long-distance with regional trains and didn’t lose connection once — that never happened with any other provider!I’ve tried Telekom and some cheaper ones offering more data for less money, but they all had throttling, weak signal, and unreliable coverage. Vodafone costs about the same as Telekom, a bit higher than others, but that’s the price for true reliability and a connection you can count on everywhere.Best prepaid experience I’ve had in Germany — highly recommended if you value stability and strong coverage.

5
Date of experience: Jan 26, 2026
rennbiene
Vodafone has the worst customerservice…

Vodafone has the worst customerservice of the world!!!

1
Date of experience: Jan 23, 2026
Absolutely horrible customer service

Its almost impossible to reach their customer service. They make it so hard. Upon reaching they just forward it to different department 4-5 times and nobody knows who can help or what to do.I had a situation where I had reported internet issues. Upon such a hassle to reach customer support, they finally sent me a eSIM option with 500GB data. But the installation itself was not possible. After reaching out to them, none of them understood the situation. They kept forwarding to 7 different departments and nobody could help me. I finally quit. Very nice customer service. And that Tobi shit. It's just waste of time. I spend 2 and half hours behind this stupid company and their so called customer service.

1
Date of experience: Jan 22, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Willkommen bei Vodafone, einem der führenden Kommunikationskonzerne Deutschlands. Mit unserem Internet, Mobilfunk und Fernsehen versorgen wir Millionen von Kund:innen im ganzen Land. Dafür bauen wir unsere Netze aus – im Boden und in der Luft. Mit zuverlässiger Kabel-Glasfaser und schnellem 5G. Und unsere Netze verbinden: Menschen und Maschinen, Familien und Freunde sowie Politik, Wirtschaft und Gesellschaft. So wollen wir eine bessere Zukunft für alle schaffen. Mit Technologien und Innovationen für ein digitales Morgen. Und mehr Nachhaltigkeit zum Schutz des Planeten.

    Bei Fragen oder Anliegen musst Du nicht erst einen Shop aufsuchen oder die Hotline anrufen, sondern kannst Vodafone digital erreichen – auf dem Smartphone mit der MeinVodafone-App, zuhause mit MeinVodafone-Web oder auf anderen digitalen Wegen. Schnell, individuell, persönlich. See more

  • email impressum@vodafone.com (nicht für Serviceanfragen)
  • call 08001721212
  • language https://www.vodafone.de

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More