Review Time
Disastrous, for many years we with Vodien, this time we felt so betrayed and left in the lurch. Your server guy internal initiative shifted our server biz214 which we been using for many years (ALL our files in biz214) to biz220 BUT as empty shell. and this was only discovered after multiple communication. after we got somewhere like "oh now ur server is biz220 and we see no files there and the higher tier said u have to pay to transfer from biz214 to biz220" BUTTTTTTTT the point is we did not request for that shift !? whoever did it to clean his/her own "sheeit" or mess should do it wholesomely. Bcos of the trust! in vodien as a provider which we gladly pay & upgraded in past till today due to tip-top sales with good explanation, BUT NOW our main and and sub domains are affected as they are ecommerce and NOT cms webs, WHO SHOULD compensate !? and the queer thing is IF this has got to do with the biz take over ? what happened to the tip-top customer service that is what we signed up for many years ago?! my case is E-135452 which first we been told that the shift was due to overload then virus attack then leading to suspension then discovered it is now 220 instead of 214 SO within a day poor customers had to go through so much turmoil IT IS AS IF IF this happens to u and your family its is OKI too ????!!!! the mgt or NEW mgt can do something ? NOW ? and we chose u over godaddy and exelbytes so pls dun let us down, to date/time we are still left in the lurch and thanks to queeny who has been very helpful that we see some hope !? but her level, she could only expedite and purvey and your system shut it off that she could not even our server SO right now are the mgt of vodien looking at this poor customer message ? you should adapt from DHL that we can write to the CEO of the company. pls help us in this case
1.)Very bad and slow tech support which might not even solve the issue, Got to continuously open ticket until problem is resolved. 2.) Constant down time of email or server, disrupting operations and unable to give an answer on why is it happening.I Will not recommend Vodien to any company under any circumstances. 0/10
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