Review Time
If a 0-star option existed, that would be my rating. I spoke with a representative last December regarding a quote for a business mobile app priced at 23 dollars a month. I confirmed that this was not a limited-time offer and was assured it would remain at that rate for a year, with an increase afterward. The first month, I was charged 23 dollars, but subsequent months saw my bill rise to 44 dollars. After two months of unexpected charges and multiple calls, I decided to cancel the service on 3/11/25, feeling misled about the pricing. Instead of assistance, I was treated as if I didn’t understand the situation, despite my thorough inquiries before signing up. I received an email confirming my cancellation request with a case number, so I thought everything was resolved. However, I later discovered they continued charging me, and the fees increased. It’s nearly impossible to reach a real person; interactions are mostly automated, and when I finally did speak to someone, communication was challenging, leading to numerous transfers. I spent over an hour on hold only to be disconnected. When I called back to cancel, I went through the same frustrating process, and the so-called supervisor was rude and condescending. It seems she didn’t grasp what canceling my policy meant, as I was charged for ten months post-cancellation. I strongly advise against using this service, as it has been the most frustrating experience I've ever encountered.
We experience service outages regularly, with our phone service going down about once a month. We've been trying to resolve this issue for months, but the company won't release us from the contract, leaving us paying for two phone services while we wait for the current service to conclude. I cannot recommend this service.
We experience service interruptions every month. For months, we've been troubleshooting with no resolution. The company refuses to release us from the contract, so we are currently paying for two phone services while waiting for the contract to expire. I cannot recommend this service.
Our experience has been incredibly frustrating. Customer service is a constant cycle of being transferred, with each team passing the issue along without taking responsibility. Technical inquiries go unanswered, and support representatives provide vague responses. We've had an API access issue for over a month, submitted several tickets, and still no resolution. Our account representative has been unresponsive, ignoring emails and failing to escalate our issues. Additionally, the reliability of the service has been a daily annoyance, with dropped calls and outages disrupting operations. It's evident this service is not capable of delivering dependable support or functionality.
We received a collection notice for an account we have no record of. All our services are with another provider. Attempting to reach customer support leads to an endless loop of menus that never resolve the issue. Their customer service is severely lacking.
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Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact center, and programmable communications solutions via Nexmo, the Vonage API Platform, to improve how business gets done. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies connect, collaborate and communicate to create better business outcomes. Vonage’s fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively across all channels, including messaging, chat, social media, video and voice.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey, with offices throughout the United States, Europe, the Middle East and Asia. Vonage® is a registered trademark of Vonage Marketing LLC, owned by Vonage America Inc. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to www.facebook.com/vonage. To subscribe on YouTube, visit www.youtube.com/vonage.See more
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